If alarms go off, Hugo will go above and beyond to offer assistance. We appreciate the mentality at Hugo...we are one team working together to provide excellent support.
Hugo removed all the hiring and HR headaches. We got a fully managed support team that just works.
We stopped worrying about missed calls and long queues. Our patients and members always reach someone who can help.
The team quickly reached the same level as our internal team and often outperformed them.
If alarms go off, Hugo will go above and beyond to offer assistance. We appreciate the mentality at Hugo...we are one team working together to provide excellent support.
Hugo removed all the hiring and HR headaches. We got a fully managed support team that just works.
We stopped worrying about missed calls and long queues. Our patients and members always reach someone who can help.
The team quickly reached the same level as our internal team and often outperformed them.
Our Approach to Healthcare Outsourcing
Dedicated Teams with Healthcare Expertise
Healthcare trained support teams delivering 24/7 omnichannel patient, member, and provider support with guaranteed SLAs.
Fully Managed Support Teams
Hugo handles hiring, training, HR, QA, and workforce management so your team can focus on innovation, product development, and core operations.
Healthcare Grade Compliance & Security
HIPAA compliant, SOC 2 aligned support operations built with security, privacy, and patient data protection at the core.
About Hugo
Hugo supports millions of patients, members and providers across the United States. Our teams plug into your existing systems and thrive in complex, high ambiguity environments resolving issues with empathy, speed, and care.
Success Stories & Guides
Driving scale through operational excellence.
Holly H. Director of Customer Support Read the full storyFor us to focus on explosive growth we needed a managed-service provider who could deliver a team that understood the technology, training, and context. Through it all, Hugo has been that great partner.
Sainna C. Healthcare Content Marketer Read the full storyChoosing the right outsourcing partner is crucial. This guide explores critical criteria to assess BPO providers for the healthcare industry and make the best selection for your unique business needs.
Success Stories & Guides
Driving scale through operational excellence.
We’ve Got You Covered
Our healthcare teams deliver secure, scalable support built around patient trust and operational excellence.
Multilingual Teams
Omnichannel Support
Launch in as Little as 2 Weeks
US Onshore & Offshore Teams
HIPAA, ISO, SOC2 Certified
Scale Up/Down with Minimal Notice
Leader in Healthcare Outsourcing
Globally recognized as one of the fastest-growing BPO companies, Hugo specializes in healthcare support outsourcing across voice, chat, email, and digital support channels.
Why Hugo
Why healthcare organizations across the United States choose us:
Trusted by Leading Health Companies
Experience supporting top VC backed health startups and national healthcare providers across patient, member, and provider support operations.
Healthcare Trained Support Specialists
Agents trained in healthcare workflows, terminology, and patient communication to ensure accurate and empathetic support.
Seamless System Integration
Our teams integrate directly into your existing tools including Zendesk, Salesforce, Intercom, and EHR systems so we can operate as a natural extension of your team.
30 Days
Risk
Free
We're so confident you'll love working with Hugo's healthcare teams, we offer a no commitment 30 day trial.
FAQs
Healthcare customer support outsourcing teams typically launch within 2–4 weeks depending on compliance scope and workflow complexity.
This includes HIPAA training, QA alignment, and secure system integration.
Yes. Hugo operates within HIPAA-compliant infrastructure and enforces strict PHI handling procedures.
All healthcare CX agents receive HIPAA training, and our systems use encryption, access controls, and audit monitoring to protect sensitive patient data.
Healthcare CX outsourcing can include:
- Appointment scheduling
- Insurance verification
- Medical billing support
- Prescription refill coordination
- Care plan updates
- Claims auditing and QA
- Member support for payors
These services help reduce administrative burden while improving patient satisfaction.
Healthcare customer experience outsourcing involves partnering with a specialized provider to manage patient, provider, and payor interactions across appointment scheduling, billing support, care coordination, claims assistance, and member services.
Unlike general call center outsourcing, healthcare CX outsourcing requires HIPAA compliance, PHI protection, and workflow familiarity with medical systems.
You’ll have a dedicated project manager and regular performance reviews. We provide real-time dashboards and detailed analytics on all KPIs.
- Chat
- Social Media
- SMS
- In-App
- Voice