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Let's talk Support

Grow subscribers, not support costs. We help subscription brands scale support without scaling costs using real operators to handle the moments AI can’t, from retention saves to complex CX and back-office work.

Our clients have seen:

+18% increase in dormant user reactivation

42% cost reduction in support cost

27% increase in CSAT

What you can expect with Hugo

See results first with our risk-free pilot program.

Guaranteed satisfaction with your dedicated team, or we'll find replacements at zero cost.

Proactive management– we surface issues early and coach continuously.

The care of a boutique partner with the infrastructure of an enterprise provider.

Scale your team up or down seamlessly, paying only for the hours you actually use.

Hugo

❤️ Loved by Customers. Backed by a 4.9 Google Star Rating.

“Liam L. was fabulous – very polite, informative, and personable. He answered my questions quickly and got me on my way. When the call finished, I thought to myself – “Now here is a customer service rep that enjoys his work, and it definitely shines through.” Thank you, Liam, for your help . . . and I hope all your days are blessed! : )”

-Lisa Jacobs