Car Rental & Mobility
Expert sales talent turning rental demand into confirmed reservations and upgrades.
Expert sales talent turning rental demand into confirmed reservations and upgrades.
Car Rental & Mobility Sales Outsourcing
Reservations & Conversion
Inbound Reservations
Availability, quotes, and bookings converted on the first call.
Booking Changes & Extensions
Modifications, extensions, and cancellations handled cleanly.
Counter Overflow
Peak-window support so the line never costs you a booking.
Pickup & Return Support
Location, hours, and requirement questions answered instantly.
Corporate & Insurance Replacement
Replacement reservations coordinated with insurers and TPAs.
Seasonal Surge Coverage
Holiday and event peaks staffed without permanent headcount.
Loyalty & Ancillary Revenue
Loyalty Enrollment
Every interaction is an enrollment opportunity for your program.
Ancillary Attach
Coverage options, upgrades, GPS, fuel, and extras attached at booking.
Vehicle Upgrades
Class upgrades offered at the moment they convert.
Membership Renewals
Clubs and memberships renewed before they lapse.
Win-Back Campaigns
Lapsed members and abandoned bookings re-engaged compliantly.
Partner & Travel Bundles
Cross-sell into hotel, air, and travel partnerships.
Roadside, Claims & Care
Roadside Assistance Intake
Breakdowns triaged and dispatch coordinated with calm urgency.
Claims & Damage Intake
First-notice-of-loss captured accurately for faster resolution.
Billing & Dispute Resolution
Charges explained and disputes resolved before they escalate.
Customer Care
Rental questions answered the first time, every time.
Recovery & Collections Support
Sensitive conversations handled with compliance and respect.
Escalation Management
Complex cases owned end to end.
Quality, Compliance & Back Office
Daily Call Scoring
Weighted-bucket scoring feeding daily coaching.
PCI Payment Security
Card handling compliant across all twelve requirements.
Case Management
Documentation and follow-ups processed through Hugo's platform.
Chat, Email & Social
Non-voice channels with the same fluency.
Clearview Scoreboards
Live performance per client, team, and agent.
Analytics & AI
Hugo's automation layer across every interaction.
We've got you covered...
Everything you need to convert reservations, grow ancillary revenue, and support drivers, with the speed, security, and quality your brand demands.
Onshore US floor + global reach via Hugo
Founded inside vacation ownership in 2009
301 production seats, 2M+ calls a year
PCI compliant across all 12 requirements
TCPA protocols built for consumer sales
Launch in 90 days or less (26-day record)
3x Contact Center of the Year
Clutch.com Champion
Globally recognized as a top BPO company for industry expertise and ability to deliver exceptional results.
Featured Stories
Insights from the teams driving revenue.
Paula Weeks Hospitality Director, FIFA '26 Read the interviewPaula Weeks on turning traditional vendor relationships into strategic partnerships, from Coca-Cola to FIFA '26 hospitality.
Read the articleTraffic is only half the battle. Converting and retaining buyers takes fast, flawless communication, which is exactly where outsourced sales support pays off.
Featured Stories
Insights from the teams driving revenue.
How does it work?
We source, train, and deploy your dedicated reservations and loyalty team.
1. Deep dive into your goals and team structure.
We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.
2. We design a customized solution for you.
Within 1 week, we'll design a customized solution tailored to your unique needs. This includes selecting the right talent, customizing training and onboarding, and integrating with your existing processes - optimized for you.
3. Review and assemble your dream team.
Let us handle the screening and recruitment so you can build your dream team. We identify candidates who match your precise needs, coordinate interviews, collect your feedback, and refine the applicant pool until you land on just the right hires.
4. We'll implement a dedicated training program.
Our training, onboarding and assessments integrate with your processes while optimizing for scale and cultural nuance. We develop programs tailored to complement your approach.
5. Go Live & schedule check-ins!
Curtains Up - Your dedicated team is now fully operational. We will set up regular check-ins that work with your schedule, not ours. This ensures you have ongoing visibility into performance and can provide timely feedback based on your availability.
Discover why mobility brands choose Hugo.
From regional operators to global mobility brands, we make scaling reservations and support effortless.
We’re always on, always responsive and always have trained backup agents for uninterrupted coverage.
We've mastered your tool stack and we’re ready to work from day one.
Security Overview
Hugo is committed to protecting your business with enterprise-grade security. Whether it’s your critical infrastructure, sensitive data assets, privacy rights, or overall customer trust, we’re dedicated to security and resilience and giving you the best possible service.
Business Continuity / Disaster Recovery
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Geo-redundant centralized data centers
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Dual MPLS WAN via multiple carriers
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Carrier grade disaster recovery
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Voice via PSTN TFN/DID, TDM, VoIP, or SIP (SBC)
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Regular testing ensure readiness
