Fintech
From payment processing to compliance monitoring, our adaptable talent solutions help you scale your fintech services while maintaining the security and reliability that builds lasting customer trust.
Fintech outsourcing teams delivering secure, compliant support that builds customer confidence.
Fintech outsourcing teams delivering secure, compliant support that builds customer confidence.
Fintech Outsourcing Services
Customer Acquisition & Onboarding
Digital Account Opening
Streamline customer onboarding through digital verification and documentation.
KYC Processing
Verify customer identities and conduct background checks for regulatory compliance.
Document Verification
Authenticate and validate customer-submitted financial documents.
Credit Assessment
Evaluate customer creditworthiness through data analysis and scoring.
Application Processing
Handle loan and credit card applications efficiently.
Digital Identity Verification
Verify customer identities through biometric and document scanning.
Fraud Screening
Screen new accounts for potential fraud patterns.
Customer Data Entry
Accurate capture and processing of customer information.
Lead Qualification
Evaluate and process sales leads for financial products.
Welcome Communications
Manage initial customer communications and welcome packages.
Customer Servicing & Retention
Payment Support
Assist with payment processing and troubleshooting.
Account Management
Handle account updates, changes, and maintenance.
Product Support
Provide guidance on financial products and services.
Digital Banking Support
Assist with online and mobile banking issues.
Card Services
Handle credit/debit card related inquiries and issues.
Transaction Disputes
Investigate and resolve transaction disagreements.
Rewards Program Management
Administer loyalty programs and point systems.
Financial Advisory Support
Assist with investment and planning inquiries.
Retention Programs
Manage customer retention initiatives and programs.
Credit Card Replacement
Process and expedite replacement of lost or stolen cards.
Debt Collections
Handle early-stage collections and payment arrangements.
Compliance, Risk & Security
Transaction Monitoring
Track and analyze transactions for suspicious activity.
Fraud Detection
Identify and prevent fraudulent financial activities.
AML Screening
Monitor and report potential money laundering activities.
Regulatory Reporting
Prepare and submit required regulatory reports
Risk Assessment
Evaluate and monitor financial risks.
Security Alerts
Monitor and respond to security threats.
Compliance Training
Maintain and update compliance training materials.
Audit Support
Assist with internal and external audit processes.
Policy Enforcement
Ensure adherence to financial regulations.
Identity Protection
Monitor and prevent identity theft.
Back-Office Operations
Data Processing
Handle financial data entry and verification.
Reconciliation
Balance and verify financial accounts and transactions.
Claims Processing
Process insurance and financial claims.
Report Generation
Create financial and operational reports.
Document Management
Organize and maintain financial records.
Quality Assurance
Ensure accuracy of financial processes.
Vendor Management
Handle supplier relationships and payments.
Account Reconciliation
Balance and verify account statements.
Payment Processing
Handle various payment types and methods.
Record Maintenance
Maintain accurate financial records and documentation.
We've got you covered...
Everything you need to streamline fintech operations, reduce risk, and scale faster—backed by specialized outsourced support for modern financial platforms.
60+ Languages Support
Omnichannel Support
100M+ Calls Answers
HIPAA, ISO, SOC2 Certified
98% CSAT Score
Simple to start - launch in 1 week
Training included
Clutch.com Champion
Globally recognized as a top BPO company for industry expertise and ability to deliver exceptional results.
Fintech Success Stories
Scaling securely with outsourced support across KYC, payments, and compliance.
Richard S. Director of Operations Read the full storyPartnering with Hugo was not just a strategic move—it was an essential step. With tangible results, we feel better equipped for scale...
Sainna C. Content Marketer, Hugo Read the full storyChoosing the right outsourcing partner is crucial. This guide explores critical criteria to assess providers and make the best selection for your unique business needs.
Fintech Success Stories
Scaling securely with outsourced support across KYC, payments, and compliance.
How does it work?
We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.
1. Deep dive into your goals and team structure.
We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.
2. We design a customized solution for you.
Within 1 week, we'll design a customized solution tailored to your unique needs. This includes selecting the right talent, customizing training and onboarding, and integrating with your existing processes - optimized for you.
3. Review and assemble your dream team.
Let us handle the screening and recruitment so you can build your dream team. We identify candidates who match your precise needs, coordinate interviews, collect your feedback, and refine the applicant pool until you land on just the right hires.
4. We'll implement a dedicated training program.
Our training, onboarding and assessments integrate with your processes while optimizing for scale and cultural nuance. We develop programs tailored to complement your approach.
5. Go Live & schedule check-ins!
Curtains Up - Your dedicated team is now fully operational. We will set up regular check-ins that work with your schedule, not ours. This ensures you have ongoing visibility into performance and can provide timely feedback based on your availability.
Why fintech companies outsource with Hugo.
From VC-backed startups to global brands, we make scaling support operations easy.
We’re always on, always responsive and always have trained backup agents for uninterrupted coverage.
We've mastered your tool stack and we’re ready to work from day one.
Security Overview
Hugo is committed to protecting your business with enterprise-grade security. Whether it’s your critical infrastructure, sensitive data assets, privacy rights, or overall customer trust, we’re dedicated to security and resilience and giving you the best possible service.
Business Continuity / Disaster Recovery
-
Geo-redundant centralized data centers
-
Dual MPLS WAN via multiple carriers
-
Carrier grade disaster recovery
-
Voice via PSTN TFN/DID, TDM, VoIP, or SIP (SBC)
-
Regular testing ensure readiness
FAQs
- Chat
- Social Media
- SMS
- In-App
- Voice
We run a 24/7 support team. As such, we can provide coverage across all time zones.
We use real-time monitoring, regular quality audits, and performance metrics to maintain excellence. Our team leads provide continuous coaching and development.
Our flexible teams scale instantly to match your volume needs during peak seasons and high-demand periods. With pre-trained specialists ready to deploy within hours, we maintain quality service levels even during your busiest times.
We seamlessly integrate with your existing tech stack and workflows, or can provide strategic recommendations if you’re evaluating new tools. Our teams are proficient across major platforms and can help optimize your toolset for maximum efficiency.
We adapt to your preferences – from weekly virtual check-ins to monthly in-person strategy sessions. Our team can meet as often as needed through video calls, onsite visits, or hybrid arrangements to ensure alignment with your goals.
Our dedicated project managers fully handle team oversight, performance monitoring, and quality assurance. From recruitment to daily operations, we manage every aspect so you can focus on your core business goals.