Hugo

GenAI Applications & Media Models

Bridge the gap between raw model output and production-grade performance. Hugo deploys specialised evaluation teams, from senior software engineers to trained musicians and workflow specialists, to grade, rank and fine-tune generative models and agents.
Hugo
Hugo

Domain experts grading generative output across code, image, video and audio.

GenAI & Media Model Data Outsourcing

Hugo
Hugo

Coding & Agents

Senior-dev Trajectory grading
Execution Verified rankings
Debugging RLHF programs
Multi-turn Agent evals
Leetcode-verified Bench
Senior-dev Trajectory grading
Execution Verified rankings
Debugging RLHF programs
Multi-turn Agent evals
Leetcode-verified Bench

Media & Multimodal Preference

Frame-level Quality ranking
Motion Trajectory scoring
Music-theory Expert graders
Prompt Alignment checks
Human Preference at scale
Frame-level Quality ranking
Motion Trajectory scoring
Music-theory Expert graders
Prompt Alignment checks
Human Preference at scale

Operational Excellence & Security

100% Automated QA coverage
98.90% Precision benchmark
ISO 27001 SOC 2 certified
48-hour Pilot blueprint
1500+ Experts at one client
100% Automated QA coverage
98.90% Precision benchmark
ISO 27001 SOC 2 certified
48-hour Pilot blueprint
1500+ Experts at one client

We've got you covered...

Everything you need to tune, evaluate, and ship generative models, with the speed, security, and quality your product demands.

Hugo

98.90% precision benchmark on complex evaluation datasets

Hugo

Sub-2% attrition, 3.5-year average evaluator tenure

Hugo

STEM and expert bench of engineers, analysts and creative professionals

Hugo

ISO 27001, SOC 2 Type II and HIPAA certified operations

Hugo

48-hour pilot blueprint to validate accuracy and setup speed

Hugo

Automated plus human QA on all delivered data

Hugo

4 global delivery hubs, 1,000+ dedicated evaluation specialists

Clutch 100 awards badge

Clutch.com Champion

Globally recognized as a top BPO company for industry expertise and ability to deliver exceptional results.

Hugo

Featured Stories

Proof from the teams building AI.

AI chip hologram held in hand above a laptop, representing intelligent automation in customer support
Rebuilt a 107-Person Support Org Around AI
We came to Hugo thinking we were outsourcing a headcount problem. Two years later, we’re running a fundamentally different operation, and it’s still getting better.
David T. Head of Customer Experience Read the full story
Hugo
A Compliant Agentic AI Claims System
This was our third major AI project with Hugo, and once again, they delivered. When you’re automating decisions that affect policyholders’ lives, you need a partner you can trust.
VP of Operations Major P&C Insurer Read the full story
Preference Ranking
Creative Evaluation
Image & Video Review
Audio Alignment
Agentic Evals
Safety Review
Prompt Engineering
Caption & Alt-Text
Voice & Tone Grading
Content Moderation

How does it work?

We align on your rubrics, calibrate on a pilot, and hold quality as your models evolve.

1. Guideline & taxonomy alignment

We work through your evaluation rubrics, scoring criteria and gold-standard examples to establish clear quality baselines.

2. Squad customisation & setup

3. 48-hour pilot execution

4. Integration & dual-gated QA

5. Continuous calibration & scaling

Hugo
Hugo
Omni Evals by Hugo

Discover why GenAI teams choose Hugo.

From seed-stage GenAI products to global media models, we make scaling human preference data effortless.

We’re always on, always responsive and always have trained backup agents for uninterrupted coverage.

We've mastered your tool stack and we’re ready to work from day one.

Security Overview

Hugo is committed to protecting your business with enterprise-grade security. Whether it’s your critical infrastructure, sensitive data assets, privacy rights, or overall customer trust, we’re dedicated to security and resilience and giving you the best possible service.

Business Continuity / 
Disaster Recovery
  • Geo-redundant centralized data centers

  • Dual MPLS WAN via multiple carriers

  • Carrier grade disaster recovery

  • Voice via PSTN TFN/DID, TDM, VoIP, or SIP (SBC)

  • Regular testing ensure readiness

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Hugo
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Hugo

FAQs