When it comes to scaling, there's no one we trust more than Hugo. Their teams and processes are battle-tested and they've proven to be a reliable partner.
The care and dedication Hugo’s agents show our customers reinforces that our products are about more than just skincare – they’re about self-love.
With the help of Hugo’s dedicated team of annotators, we've been able to focus on creating innovative products.
Our Hugo team is amazing and our partnership has helped us improve programs in a meaningful way.
When it comes to scaling, there's no one we trust more than Hugo. Their teams and processes are battle-tested and they've proven to be a reliable partner.
The care and dedication Hugo’s agents show our customers reinforces that our products are about more than just skincare – they’re about self-love.
With the help of Hugo’s dedicated team of annotators, we've been able to focus on creating innovative products.
Our Hugo team is amazing and our partnership has helped us improve programs in a meaningful way.
About the RE+ Accelerate Program
Get FREE Dedicated Expert Support
From dedicated annotation teams to 24/7 customer service with guaranteed SLAs, our experts deliver tailored solutions for your unique challenges.
QA, Training & Coaching Included
Every Hugo team in the Accelerate program is uniquely staffed with dedicated QA specialists, expert trainers and performance coaches.
Open to all RE+ Exhibitors
The RE+ Accelerate program was created to help drive innovation by helping exhibitors tackle business challenges head-on.
About Hugo
Hugo is a global speciality outsourcing company with 4,000+ experts supporting sustainable companies in customer support and AI/ML model training.
Success Stories
Driving scale through operational excellence.
J. Daykof Design Operations Manager Read the full storyFor us to focus on explosive growth we needed a managed-service provider who could deliver a team that understood the technology, training, and context. Through it all, Hugo has been that great partner.
Elisa Ndour GM, Faire Read the full storyI'm constantly amazed by Hugo's knack for process refinement and automation. They've become trusted advisors and are critical to our success.
Michelle Z. ML Lead, Google Read the full storyHugo’s commitment to inclusion and execution were game-changing. The project was delivered ahead of schedule and on budget. This data will help us unlock new innovations that serve and empower more people.”
Success Stories
Driving scale through operational excellence.
Benefits
The program is purpose-built to adapt to your business needs today, and your goals for the future.
98% Avg. Accuracy Score
98.9% Avg. CSAT Score
Team training, management & quality assurance included
Simple to start- launch in 1 week
Any time zone, 24/7/365 coverage.
Omnichannel support, in 30+ languages
Clutch Outsourcing Champion
Globally recognized as the top BPO for sustainable companies and ability to deliver exceptional customer support and data services.
Entry Criteria
RE+ Exhibitors that are chosen generally fit the profile below:
Company maturity
Established organizations or startups that can demonstrate traction, ideally in Series A stage and beyond.
Product/service potential
Developing a scalable product or service with a substantial total addressable market (TAM) and a defensible growth model.
Customer-focus & digital transformation
Customer-centric culture with an emphasis on accelerating digital transformation.
Join the RE+
Accelerate
Program
Unlock the potential of your business by seamlessly expanding your in-house team with the best global talent.
FAQs
To apply for RE+ accelerate program, simply submit your information through this page. If accepted, we will follow up with the next steps to get you started. We look forward to receiving your application and helping you achieve your customer support goals.
No, it’s free to join.
- Digital Support: Email, Chat, SMS, Social Media, In-App Messaging
- Customer Support: General inbound/outbound, technician support, SMS communication, appointment scheduling, back-office services and more…
- AI/ML model training: Generative AI, computer vision, natural language processing, data processing and more…
Regardless of your location or language, we can accommodate your needs. Our extensive experience working with global companies allows us to adapt our services and communications to suit your cultural and linguistic preferences. Reach out – we will make it work.
- Chat
- Social Media
- SMS
- In-App
- Voice
If you wish to continue working with Hugo after the program, we’re more than happy to accommodate your needs. Our team will work closely with you to develop a tailored solution that aligns with your specific needs and goals.
At Hugo, we handle all aspects of team management for you, including training, reporting, monitoring team performance, and ensuring that your outsourced customer support team is operating efficiently and effectively.
We take security very seriously. We are ISO 27001, SOC 2 certified, GDPR compliant and follow industry best practices to protect our customers’ data, including:
- Encryption: We encrypt all of our data at rest and in transit.
- Access control: We only grant access to our data to authorized personnel.
- Auditing: We regularly audit our security procedures to ensure that they are effective.