The Top 1%: Your Catalyst for Business Transformation
The outcome? An exceptionally passionate and high-performing workforce.
-
+50,000
applicants -
< 1%
accepted
Jamie L.
BA. Mass Communications
3.7 GPA | Univ. of Lagos
Skills
- Social Media
- Research & Analytics
- AI Automation/Integration
- CRM Systems
Tools
- Zendesk
- Hubspot
- Intercom
- G-suite
- Asana
Steve A.
BSc. Computer Science
3.75 GPA | Obafemi Awolow Univ.
Skills
- Software & Hardware Testing
- Proficient in SQL
- Data Mining
- API Testing
Tools
- Python
- JavaScript
- MySQL
- Dataloop
- CVAT
- Trello
Andrew D.
BSc. Accounting
3.8 GPA | Univ. of Nigeria
Skills
- Content Analysis & Classification
- Text, Image & Video Analysis
- AI/ Automated Moderations
Tools
- Hive
- Microsoft Azure
- Meta Community Standard Tools
Jasmine E.
BA History
3.8 GPA | Univ. of Lagos
Skills
- Social Media
- Research & Analytics
- Content Management Systems
- Digital Merchandising
Tools
- Shopify
- Gorgias
- Zendesk
- Aircall
- Hubspot
< 4% Turnover,
100% Dedicated to your Success
All our agents have:
A Bachelor's Degree
(70% STEM)
3 years average work experience + domain expertise across 650+ fields
120 hours of workflow-specific training
100% dedication to your company account only
+ all onboarding, ongoing management, and training covered by Hugo
We’re constantly trying to bring the best the market has to offer to support our global business operations by identifying suppliers with the exact solution we need to solve our problem. In this case, we found an incredible partner in Hugo.
Everyone on my Hugo team could have successfully interviewed for our team in Brooklyn. That is important to me. We’re getting top-tier talent without the big city price tag.
The Hugo team is always flexible with process changes and commits 100% to making every interaction the best our clients have ever had on a daily basis.
Finding the perfect talent match: An award-winning process
Finding the top 1% of talent requires screening beyond aptitude. Our 8-step process is designed to find the perfect match for your needs, whatever they may be.
Step #1
Attract Top Talent
We invest heavily in our employer brand– competitive pay, comprehensive benefits, robust professional development, and a thriving company culture that empowers our people to excel.
Step #2
Raw Aptitude Assessment
We screen for academic rigor. To apply candidates must have a minimum 3.5 GPA or above. Eligible candidates then complete a Psychometric Assessment to measure rapid + logical problem solving, critical, numeric & diagrammatic reasoning, and vocabulary + comprehension.
Step #3
Psychographic Assessment (Culture Fit)
We conduct live video interviews to measure all the "soft skills" that make for a successful pairing: Emotional intelligence, self awareness, character, motivation, temperament, team orientation, and communication.
Step #4
Writing Sample
As a final skills assessment, we request a writing sample prompted by a practical case study adapted from previous workflow materials. This step measures reading + comprehension, attention to detail + quality of writing, empathy, brand voice. This crucial step ensures that both you and your customers have a great experience.
Step #5
Hugo Academy
Successful candidates undergo an identity & background check then begin and intensive 6-week training program.
- Phase 1: Central, workflow agnostic training
- Phase 2: Client- / workflow-specific training
At the end of Hugo Academy, our certified experts are ready to deliver exceptional service.
Step #6
Placement with company & ongoing support
We seamlessly integrate your new Hugo team into your organization and conduct regular check-ins to ensure a smooth transition and ongoing success.
Step #7
Ongoing Training & Development
Our employees participate in targeted development programs that equip them with the precise skills needed to excel in their roles. This commitment to ongoing growth ensures that your Hugo team is always at the forefront of their field, delivering cutting-edge solutions to drive your success.
Step #8
Life After Hugo: Global Success Stories
Hugo alumni are thriving across the globe. Our talented community are pursuing higher education at top universities and making an impact at leading companies including Bloomberg, Barclays, and KPMG.
Proven Performers, Tailored to You
Precision-matched agents, ready to accelerate your success from Day 1.
Jennifer B.
Customer Support Agent
4.8
Ecommerce & Retail
Hospitality
2.5 Years
94%
- Running
- Traveling
- Reading
Jamie L.
Quality Agent
4.9
Hospitality
Ecommerce & Retail
5 Years
98%
- History
- Traveling
- Vintage Clothing
- Swimming
Sandra K.
Data Annotator
2.7
Generative AI
1.5 Years
97% in 2024
- Astronomy
- Yoga
- Anime
Alex S.
AI Ops Team Lead
2.8
Generative AI
Computer Vision
4 Years
98.5% in 2024
- Dancing
- Sustainability
John T.
Content Moderator
4.8
Ed Tech
Ecommerce
3.5 Years
22 Applications Verified Per Day
- Kayaking
- Gardening
- Movies
Andrew D.
Fraud Investigator
5
Ecommerce
Hospitality
5 Years
98.9%
- Cybersecurity
- True Crime Documentaries
Megan W.
Ecommerce Specialist
4.8
Fashion & Lifestyle
Food & Beverage
3 Years
95 Tickets Per Day
- Fashion
- Writing
- Acting
Jasmine E.
Team Lead
4.9
Health & Wellness
Fashion & Lifestyle
6 Years
98.9%
- Gaming
- Interior Design
- Nutrition
A seamless experience across all channels
Supporting all of the channels your customers love, without limitations.
- Social Media
- Chat
- SMS
- Phone
- In App
...and with all content formats
Matching you with the right agents who contribute from day 1.
- Text
- Video
- Livestream
- Audio
- Image
Experienced Leaders Drive Exceptional Results
Our team of seasoned leaders don't just settle for quick fixes – we dig deep, think creatively, and persist until we uncover the optimal solutions to drive your business forward.
- Canada
- United States
- Brazil
- London
- Nigeria
- South Africa
- India
- Philippines
No matter your needs,
we can support you.
We find great talent for roles in CX, Data & AI, Operations, and Trust & Safety. Always uniquely sourced for your exact needs.
-
Data Annotator
Powering AI breakthroughs with 99% accurate object recognition. Accelerating innovation from self-driving cars to medical diagnostics.
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Customer Support Specialist
Maintaining 98% customer satisfaction with swift, empathetic resolutions. Turning challenges into opportunities for brand loyalty and product improvement.
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E-Commerce Specialist
Skyrocketing online sales through optimized storefronts and seamless checkouts. Transforming browsers into buyers with smart, data-driven approaches.
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Community Moderator
Fostering vibrant online communities that drive user engagement and brand advocacy. Transforming casual users into passionate brand ambassadors.
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Back Office
AssistantStreamlining operations from claims processing to invoicing with flawless accuracy. Ensuring timely billing and immaculate record-keeping for seamless business flow.
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Sales
AssistantQualifying prospects and converting leads into prime opportunities with precision. Maintaining pristine CRM records to fuel sales success and drive revenue growth.
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Live Chat
AssistantDelivering instant solutions that turn frustrated visitors into delighted customers. Boosting conversion rates and customer loyalty through real-time, personalized assistance.
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And more!
Build your team. If you have a process, we can do it.
Featured Resources
Interviews, frameworks, and case studies to help your brand win with outsourced teams.