
Crypto
From DeFi and crypto exchanges to NFTs and Web3 applications, we deliver specialized professionals who ensure exceptional user experiences across the blockchain ecosystem.
With a 24/7 digital economy, your platform needs talent that's always on—that's where we come in.
With a 24/7 digital economy, your platform needs talent that's always on—that's where we come in.
Crypto Outsourcing Services


User Experience & Support

24/7 Customer Service
Expert support across all time zones, ensuring your users get help whenever they need it.


Blended CX Support
Seamlessly combine automated and human support for optimal customer experience.


Crypto Wallet Recovery Support
Specialized assistance to help users regain access to their digital assets.


Chargebacks Management
Swift dispute resolution to protect your platform and maintain user trust.


Technical Support
Knowledgeable experts to solve complex blockchain and platform-related issues.


Onboarding & Education
Guide users through your platform while building their crypto confidence.


Wallet Setup & Troubleshooting
Guide users through wallet creation and security with step-by-step support.


NFT Marketplace Support
Help collectors navigate NFT platforms with expert guidance.


Wallet Troubleshooting
Resolve crypto wallet issues with secure verification and recovery support.


Trading Platform Navigation Assistance
Guide traders through exchange features with real-time platform assistance.

Security & Compliance

KYC Assistance
Quick, thorough ID verification with clear documentation requirements.


ID Verification
Verify user identities with secure document checks.


Anti-money Laundering
Monitor and flag suspicious transactions with systematic compliance checks.


Counter-Terrorism Financing
Screen transactions against global watchlists and sanctions databases.


NFT Transaction Monitoring
Track NFT movements and ownership transfers for suspicious patterns.


Smart Contract Auditing Support
Review smart contract code and identify potential security vulnerabilities.


NFT Fraud Prevention
Detect and prevent fraudulent NFT activities.


Payment Screening
Validate payment sources and transactions against compliance requirements.


Tax Compliance Assistance
Track crypto transactions and generate tax documentation reports.


Regulatory Reporting Assistance
Compile and submit required compliance reports to regulatory bodies.

Project Management

Token Listing Application Support
Guide projects through exchange listing requirements with detailed documentation support.


Event Contact Support
Coordinate crypto events and meetups with professional communication management.


ICO/IEO/STO Campaign Support
Manage token sale campaigns with structured engagement and technical assistance.


Airdrop Campaign Support
Execute token distributions with systematic tracking and verification processes.


Bounty Program Management
Run community reward programs with transparent task tracking and distribution.

Digital Marketing

24/7 Community Admin Support
Build lasting connections with responsive brand engagement.


Content Publishing
Keep product content current with timely store and marketplace updates.


Creator Programs
Scale influencer outreach with structured program management.


Content Moderation
Keep online spaces safe with round-the-clock comment monitoring.


Giveaways & Raffles Support
Run community rewards programs with fair distribution and verification systems.

We've got you covered...
Everything you need to keep your platform secure and users confident—with the speed, support, and expertise to thrive in the digital asset economy.
60+ Languages Support
Omnichannel Support
100M+ Calls Answers
HIPAA, ISO, SOC2 Certified
98% CSAT Score
Simple to start - launch in 1 week
Training included
Clutch.com Champion
Globally recognized as a top BPO company for industry expertise and ability to deliver exceptional results.
Featured Stories
Driving scale through operational excellence.
Richard S. Director of Operations Read the full storyPartnering with Hugo was not just a strategic move—it was an essential step. With tangible results, we feel better equipped for scale...![]()
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Kim S. Head of Player Experience Read the full storyWeb3 models enable a framework for this idea of ‘player as owner’ rather than ‘player as consumer’ alone, which is a game changer for fans.![]()
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Featured Stories
Driving scale through operational excellence.
How does it work?
We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.
1. Deep dive into your goals and team structure.
We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.
2. We design a customized solution for you.
Within 1 week, we'll design a customized solution tailored to your unique needs. This includes selecting the right talent, customizing training and onboarding, and integrating with your existing processes - optimized for you.
3. Review and assemble your dream team.
Let us handle the screening and recruitment so you can build your dream team. We identify candidates who match your precise needs, coordinate interviews, collect your feedback, and refine the applicant pool until you land on just the right hires.
4. We'll implement a dedicated training program.
Our training, onboarding and assessments integrate with your processes while optimizing for scale and cultural nuance. We develop programs tailored to complement your approach.
5. Go Live & schedule check-ins!
Curtains Up - Your dedicated team is now fully operational. We will set up regular check-ins that work with your schedule, not ours. This ensures you have ongoing visibility into performance and can provide timely feedback based on your availability.
Discover why crypto companies choose Hugo.

From VC-backed startups to global brands, we make scaling support operations easy.

We’re always on, always responsive and always have trained backup agents for uninterrupted coverage.

We've mastered your tool stack and we’re ready to work from day one.
Security Overview
Hugo is committed to protecting your business with enterprise-grade security. Whether it’s your critical infrastructure, sensitive data assets, privacy rights, or overall customer trust, we’re dedicated to security and resilience and giving you the best possible service.
Business Continuity / Disaster Recovery
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Geo-redundant centralized data centers
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Dual MPLS WAN via multiple carriers
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Carrier grade disaster recovery
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Voice via PSTN TFN/DID, TDM, VoIP, or SIP (SBC)
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Regular testing ensure readiness
FAQs
- Chat
- Social Media
- SMS
- In-App
- Voice
We run a 24/7 support team. As such, we can provide coverage across all time zones.
We use real-time monitoring, regular quality audits, and performance metrics to maintain excellence. Our team leads provide continuous coaching and development.
Our flexible teams scale instantly to match your volume needs during peak seasons and high-demand periods. With pre-trained specialists ready to deploy within hours, we maintain quality service levels even during your busiest times.
We seamlessly integrate with your existing tech stack and workflows, or can provide strategic recommendations if you’re evaluating new tools. Our teams are proficient across major platforms and can help optimize your toolset for maximum efficiency.
We adapt to your preferences – from weekly virtual check-ins to monthly in-person strategy sessions. Our team can meet as often as needed through video calls, onsite visits, or hybrid arrangements to ensure alignment with your goals.
Our dedicated project managers fully handle team oversight, performance monitoring, and quality assurance. From recruitment to daily operations, we manage every aspect so you can focus on your core business goals.