Hugo

Crypto

Move at blockchain speed with talent that keeps up.

From DeFi and crypto exchanges to NFTs and Web3 applications, we deliver specialized professionals who ensure exceptional user experiences across the blockchain ecosystem.
Hugo
Hugo

With a 24/7 digital economy, your platform needs talent that's always on—that's where we come in.

Crypto Outsourcing Services

Hugo
Hugo

User Experience & Support

95% First-Contact Resolution
<1 Minute Response Time
98% Customer satisfaction score
-80% Reduction in support tickets
30%+ Faster wallet recoveries completed
95% First-Contact Resolution
<1 Minute Response Time
98% Customer satisfaction score
-80% Reduction in support tickets
30%+ Faster wallet recoveries completed

Security & Compliance

99.7% Fraud Prevention Rate
-60% Reduction in Account Theft
KYB, KYC & KYT Support
99.9% Marketplace Uptime
70%+ Faster Investigation Time
99.7% Fraud Prevention Rate
-60% Reduction in Account Theft
KYB, KYC & KYT Support
99.9% Marketplace Uptime
70%+ Faster Investigation Time

Project Management

99.8% Data Accuracy
24/7 Support coverage during launch events
<2 Minutes average response time
-45% Reduction in failed transaction queries
95%+ Issue resolution rate within 24 hours
99.8% Data Accuracy
24/7 Support coverage during launch events
<2 Minutes average response time
-45% Reduction in failed transaction queries
95%+ Issue resolution rate within 24 hours

Digital Marketing

35%+ Increase in engagement rate
99% Content Moderation Accuracy
60%+ Increase in creator applications
200%+ Increase in giveaway entries
500%+ Increase in monthly responses
25%+ Increase in brand sentiment score
35%+ Increase in engagement rate
99% Content Moderation Accuracy
60%+ Increase in creator applications
200%+ Increase in giveaway entries
500%+ Increase in monthly responses
25%+ Increase in brand sentiment score

We've got you covered...

Everything you need to keep your platform secure and users confident—with the speed, support, and expertise to thrive in the digital asset economy.

Hugo

60+ Languages Support

Hugo

Omnichannel Support

Hugo

100M+ Calls Answers

Hugo

HIPAA, ISO, SOC2 Certified

Hugo

98% CSAT Score

Hugo

Simple to start - launch in 1 week

Hugo

Training included

Clutch 100 awards badge

Clutch.com Champion

Globally recognized as a top BPO company for industry expertise and ability to deliver exceptional results.

Hugo

Featured Stories

Driving scale through operational excellence.

Hugo
100% KYC Regulatory Standards Compliance
Partnering with Hugo was not just a strategic move—it was an essential step. With tangible results, we feel better equipped for scale...
Richard S. Director of Operations Read the full story
Hugo
Blockchain + Web3
Web3 models enable a framework for this idea of ‘player as owner’ rather than ‘player as consumer’ alone, which is a game changer for fans.
Kim S. Head of Player Experience Read the full story
Discord Moderating
Fraud Detection
Wallet Setup
Payment Processing
Transaction Monitoring
Crypto Wallet Recovery
KY-Everything

How does it work?

We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.

1. Deep dive into your goals and team structure.

We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.

2. We design a customized solution for you.

3. Review and assemble your dream team.

4. We'll implement a dedicated training program.

5. Go Live & schedule check-ins!

Hugo
Hugo
Outsourcing +

Discover why crypto companies choose Hugo.

From VC-backed startups to global brands, we make scaling support operations easy.

We’re always on, always responsive and always have trained backup agents for uninterrupted coverage.

We've mastered your tool stack and we’re ready to work from day one.

Security Overview

Hugo is committed to protecting your business with enterprise-grade security. Whether it’s your critical infrastructure, sensitive data assets, privacy rights, or overall customer trust, we’re dedicated to security and resilience and giving you the best possible service.

Business Continuity / 
Disaster Recovery
  • Geo-redundant centralized data centers

  • Dual MPLS WAN via multiple carriers

  • Carrier grade disaster recovery

  • Voice via PSTN TFN/DID, TDM, VoIP, or SIP (SBC)

  • Regular testing ensure readiness

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Hugo

FAQs