
Edtech
From learning platform development to student support services, our adaptable talent solutions help you scale your educational programs while maintaining the personalized learning that drives student success.
Expert talent delivering educational solutions that inspire lifelong learning.
Expert talent delivering educational solutions that inspire lifelong learning.
Edtech Outsourcing Services


Student Experience & Support

Digital Student Support
Expert support across all time zones, ensuring students get help whenever they need it.


Student Tech Support
Keep students engaged with responsive, round-the-clock platform support.


Admissions & Enrollment
Turn inquiries into enrollments with dedicated application support.


Course Content Queries
Resolve student questions with trained content specialists.


Student Surveys
Turn student feedback into insights with structured survey management.


Knowledge Base Support
Reduce support volume with updated self-service resources.


Account Management
Maintain student accounts with attentive profile support.


In-Classroom Support
Fix technical issues with real-time classroom assistance.

Educator Screening & Support

Background Checks
Screen teaching candidates with comprehensive verification systems.


Teaching Credentials
Process educator credentials with expert verification systems.


Teaching Setup
Standardize platform setup with dedicated onboarding teams.


Educator Onboarding
Handle teacher training with expert platform specialists.


Class Content Review
Review and flag course content to maintain education standards.


Platform Trainings
Train educators to effectively master platform tools and features


Content Support
Solve content issues with dedicated technical assistance.


Always-on Tech Support
Keep classes running with 24/7 technical response.

Community & Classroom Safety

Content Moderation
Monitor and remove harmful content to protect learning spaces.


Community Admin Support
Protect communities through real-time monitoring and active moderation.


Monitor Live Chat
Screen real-time messages to block inappropriate content.


Content Filtering Systems
Filter and flag harmful content before it reaches students.


Community Guidelines
Build and enforce standards for safe learning environments.


Review Misconduct Reports
Investigate reported incidents to resolve classroom conflicts.


Student Identity Verification
Keep online learning secure with expert identity validation.


Academic Integrity
Maintain academic standards with comprehensive monitoring services.


New Class QA & Testing
Test classroom features to ensure safe learning experiences.


Class Content Policy
Define and maintain content standards across all courses.

Back Office/ Admin Support

Data Entry
Process and update student records to maintain accurate databases.


Updating Courses
Update course materials and schedules across learning platforms.


Enrollment Processing
Handle student enrollments smoothly from signup to start.


Reporting
Turn program data into insights that drive better decisions.


Payments Review
Process and validate payments for tracking revenue accurately.


Refunds & Chargebacks
Quickly resolve payment disputes and process refund requests.


Accounting
Manage financial records to ensure accurate reporting.

We've got you covered...
Everything you need to create, deploy, and optimize digital learning experiences—with the innovation, reliability, and educational impact students deserve.
60+ Languages Support
Omnichannel Support
100M+ Calls Answers
HIPAA, ISO, SOC2 Certified
98% CSAT Score
Simple to start - launch in 1 week
Training included
Clutch.com Champion
Globally recognized as a top BPO company for industry expertise and ability to deliver exceptional results.
Featured Stories
Driving scale through operational excellence.
Caroline Schwabb Approvals Lead, Outschool Read the full storyWe needed to get wait times under control quickly while maintaining our reputation and I was amazed by how quickly Hugo stabilized things. They really understood our needs and culture...![]()
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Sainna C. Content Marketer, Hugo Read the full storyChoosing the right outsourcing partner is crucial. This guide explores critical criteria to assess providers and make the best selection for your unique business needs.![]()
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Featured Stories
Driving scale through operational excellence.
How does it work?
We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.
1. Deep dive into your goals and team structure.
We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.
2. We design a customized solution for you.
Within 1 week, we'll design a customized solution tailored to your unique needs. This includes selecting the right talent, customizing training and onboarding, and integrating with your existing processes - optimized for you.
3. Review and assemble your dream team.
Let us handle the screening and recruitment so you can build your dream team. We identify candidates who match your precise needs, coordinate interviews, collect your feedback, and refine the applicant pool until you land on just the right hires.
4. We'll implement a dedicated training program.
Our training, onboarding and assessments integrate with your processes while optimizing for scale and cultural nuance. We develop programs tailored to complement your approach.
5. Go Live & schedule check-ins!
Curtains Up - Your dedicated team is now fully operational. We will set up regular check-ins that work with your schedule, not ours. This ensures you have ongoing visibility into performance and can provide timely feedback based on your availability.
Discover why Edtech companies choose Hugo.

From VC-backed startups to global brands, we make scaling support operations easy.

We’re always on, always responsive and always have trained backup agents for uninterrupted coverage.

We've mastered your tool stack and we’re ready to work from day one.
Security Overview
Hugo is committed to protecting your business with enterprise-grade security. Whether it’s your critical infrastructure, sensitive data assets, privacy rights, or overall customer trust, we’re dedicated to security and resilience and giving you the best possible service.
Business Continuity / Disaster Recovery
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Geo-redundant centralized data centers
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Dual MPLS WAN via multiple carriers
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Carrier grade disaster recovery
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Voice via PSTN TFN/DID, TDM, VoIP, or SIP (SBC)
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Regular testing ensure readiness
FAQs
- Chat
- Social Media
- SMS
- In-App
- Voice
We run a 24/7 support team. As such, we can provide coverage across all time zones.
We use real-time monitoring, regular quality audits, and performance metrics to maintain excellence. Our team leads provide continuous coaching and development.
Our flexible teams scale instantly to match your volume needs during peak seasons and high-demand periods. With pre-trained specialists ready to deploy within hours, we maintain quality service levels even during your busiest times.
We seamlessly integrate with your existing tech stack and workflows, or can provide strategic recommendations if you’re evaluating new tools. Our teams are proficient across major platforms and can help optimize your toolset for maximum efficiency.
We adapt to your preferences – from weekly virtual check-ins to monthly in-person strategy sessions. Our team can meet as often as needed through video calls, onsite visits, or hybrid arrangements to ensure alignment with your goals.
Our dedicated project managers fully handle team oversight, performance monitoring, and quality assurance. From recruitment to daily operations, we manage every aspect so you can focus on your core business goals.