Hugo

Edtech

Accelerate your educational initiatives with specialized outsourced expertise.

From learning platform development to student support services, our adaptable talent solutions help you scale your educational programs while maintaining the personalized learning that drives student success.
Hugo
Hugo

Expert talent delivering educational solutions that inspire lifelong learning.

Edtech Outsourcing Services

Hugo
Hugo

Student Experience & Support

95% First-contact resolution
<1 Minute response time
98% Customer satisfaction score
70%+ Self-service success
45%+ Faster enrollment
95% First-contact resolution
<1 Minute response time
98% Customer satisfaction score
70%+ Self-service success
45%+ Faster enrollment

Educator Screening & Support

93%+ Teacher retention
2-Hour content review
95% First-contact resolution
24/7 Tech resolution
70%+ Faster Investigation time
93%+ Teacher retention
2-Hour content review
95% First-contact resolution
24/7 Tech resolution
70%+ Faster Investigation time

Community & Classroom Safety

99.9% harmful content blocked
98% Academic integrity
<30-Second chat monitoring
24/7 community coverage
99.9% harmful content blocked
98% Academic integrity
<30-Second chat monitoring
24/7 community coverage

Back Office/ Admin Support

99.8% Data accuracy
30%+ Faster enrollments
99.9% Database integrity
-40% Admin cost savings
100% Audit compliance
99.8% Data accuracy
30%+ Faster enrollments
99.9% Database integrity
-40% Admin cost savings
100% Audit compliance

We've got you covered...

Everything you need to create, deploy, and optimize digital learning experiences—with the innovation, reliability, and educational impact students deserve.

Hugo

60+ Languages Support

Hugo

Omnichannel Support

Hugo

100M+ Calls Answers

Hugo

HIPAA, ISO, SOC2 Certified

Hugo

98% CSAT
Score

Hugo

Simple to start - launch in 1 week

Hugo

Training included

Clutch 100 awards badge

Clutch.com Champion

Globally recognized as a top BPO company for industry expertise and ability to deliver exceptional results.

Hugo

Featured Stories

Driving scale through operational excellence.

Hugo
Cleared 25,000+ tickets weekly
We needed to get wait times under control quickly while maintaining our reputation and I was amazed by how quickly Hugo stabilized things. They really understood our needs and culture...
Caroline Schwabb Approvals Lead, Outschool Read the full story
Hugo
Evaluating Outsourcing Companies
Choosing the right outsourcing partner is crucial. This guide explores critical criteria to assess providers and make the best selection for your unique business needs.
Sainna C. Content Marketer, Hugo Read the full story
Student Support
Class Content Review
Educator Screening
Enrollment Processing
Content Filtering
Course Updates
Background checks
Live Chat Monitoring

How does it work?

We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.

1. Deep dive into your goals and team structure.

We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.

2. We design a customized solution for you.

3. Review and assemble your dream team.

4. We'll implement a dedicated training program.

5. Go Live & schedule check-ins!

Hugo
Hugo
Outsourcing +

Discover why Edtech companies choose Hugo.

From VC-backed startups to global brands, we make scaling support operations easy.

We’re always on, always responsive and always have trained backup agents for uninterrupted coverage.

We've mastered your tool stack and we’re ready to work from day one.

Security Overview

Hugo is committed to protecting your business with enterprise-grade security. Whether it’s your critical infrastructure, sensitive data assets, privacy rights, or overall customer trust, we’re dedicated to security and resilience and giving you the best possible service.

Business Continuity / 
Disaster Recovery
  • Geo-redundant centralized data centers

  • Dual MPLS WAN via multiple carriers

  • Carrier grade disaster recovery

  • Voice via PSTN TFN/DID, TDM, VoIP, or SIP (SBC)

  • Regular testing ensure readiness

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FAQs