Enterprise AI & B2B Software
Business and technical evaluators grading AI built for real enterprise workflows.
Business and technical evaluators grading AI built for real enterprise workflows.
Enterprise AI Data & Evaluation Outsourcing
Workflow SFT & Domain Data
Enterprise Workflow SFT
CRM, ERP and HCM logic translated into multi-turn instruction pairs that teach real dependencies, validation and decision trees.
Financial Data & Statement Logic
Finance-educated evaluators grade numerical accuracy, statement parsing, formula verification and tabular structure.
Legal & Contract Structuring
Trained evaluators audit contract summaries, clause extraction and legal research for citation accuracy and rubric alignment.
HR & Operations Validation
Workflow specialists verify policy answers, ticket resolutions and internal comms follow company guidelines and schema specs.
Agentic Workflow & API Evals
Multi-step B2B agent trajectories tested end to end: function calls, API parameters, database updates and error recovery.
Multilingual Business Evaluation
Native speakers assess business tone, industry terminology, regional formatting and localisation across target markets.
Data Operations & Quality
Dedicated Product Evaluation Pods
A stable squad learns your enterprise taxonomy and guidelines, giving continuity across sprint releases.
Rubric & Guideline Engineering
Product requirements converted into quantitative rubrics with explicit error categories, golden examples and target agreement.
Regression & Release Testing
Standardised test suites run before deployment so new training passes established safety and performance baselines.
PII Redaction & Corpus Scrubbing
Training corpora audited, deduplicated and sanitised, scrubbing customer PII and correcting formatting before fine-tuning.
Dual-Gated Automated + Human QA
Batches pass automated format, schema and syntax validation before senior expert consensus review.
Enterprise Security & Compliance
Work runs inside ISO 27001, SOC 2 Type II and HIPAA environments with encrypted handling, role-based access and audit trails.
Grounded Domain Bench
Business & Financial Analysts
Finance and business graduates skilled at auditing tabular data, financial spreadsheets and ERP workflows.
SaaS & API Workflow Evaluators
Technical evaluators who understand enterprise schemas, CRM field dependencies and JSON function calls.
Legaltech & Document Specialists
Evaluators trained on document extraction, entity recognition and contract clause categorisation against strict taxonomies.
Linguists & Localisation Experts
Native-speaking business professionals verifying cross-border communication and enterprise tone.
University-Educated Bench
Specialists across business, STEM and humanities, trained on your product rubrics rather than sourced from a crowd.
Long-Term Continuity
Sub-2% attrition keeps the same evaluators on your product as it evolves, so context is not relearned each quarter.
We've got you covered...
Everything you need to train, evaluate, and deploy enterprise AI, with the speed, security, and quality your customers demand.
98.90% precision benchmark on document and workflow evaluation
Sub-2% attrition, 3.5-year average evaluator tenure
100% university-educated bench across business, STEM and humanities
ISO 27001, SOC 2 Type II and HIPAA certified infrastructure
48-hour pilot blueprint to validate rubric alignment and pipeline flow
4 global delivery hubs, 1,000+ dedicated evaluation specialists
Clutch.com Champion
Globally recognized as a top BPO company for industry expertise and ability to deliver exceptional results.
Featured Stories
Proof from the teams building AI.
David T. Head of Customer Experience Read the full storyWe came to Hugo thinking we were outsourcing a headcount problem. Two years later, we’re running a fundamentally different operation, and it’s still getting better.![]()
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VP of Operations Major P&C Insurer Read the full storyThis was our third major AI project with Hugo, and once again, they delivered. When you’re automating decisions that affect policyholders’ lives, you need a partner you can trust.![]()
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Project Lead Client Linguistic Engineering Team Read the full storyWhen we hit a tight deadline with no room for error, we knew exactly who to call. The Hugo team takes flexibility to a new level, and they’re always prepared for our changing needs.![]()
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Head of Machine Learning Berkeley DeepDrive Read the full storyOn the most difficult edge cases that tripped up other vendors, Hugo’s team delivered with flying colors. Their ability to scale teams of specialized annotators has been crucial.![]()
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O. Aguilera Design Services Manager Read the full storyWith Hugo’s ability to create and scale flexible remote digital workers, they embraced this challenge, ensuring our engineers can focus on just building great products.![]()
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Featured Stories
Proof from the teams building AI.
How does it work?
We turn your product requirements into scorable rubrics, then hold them steady release after release.
1. Schema & rubric alignment
We work through your enterprise taxonomies, system APIs and edge-case definitions to build scorable evaluation guidelines.
2. Dedicated squad assembly
We select and onboard business, finance or technical evaluators who train specifically on your product suite.
3. 48-hour pilot execution
A sample batch of workflows or documents measures inter-annotator agreement, calibrates edge cases and refines rubrics.
4. Pipeline integration & dual QA
Your squad evaluates inside your pipelines via secure API, Braintrust, LangSmith or direct platform access, with automated pre-checks.
5. Regression monitoring & scale
Weekly gold-standard tests keep scoring consistent as your product evolves and the model ships to enterprise customers.
Discover why enterprise AI teams choose Hugo.
From B2B software teams to global enterprises, we make scaling domain-expert evaluation effortless.
We’re always on, always responsive and always have trained backup agents for uninterrupted coverage.
We've mastered your tool stack and we’re ready to work from day one.
Security Overview
Hugo is committed to protecting your business with enterprise-grade security. Whether it’s your critical infrastructure, sensitive data assets, privacy rights, or overall customer trust, we’re dedicated to security and resilience and giving you the best possible service.
Business Continuity / Disaster Recovery
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Geo-redundant centralized data centers
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Dual MPLS WAN via multiple carriers
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Carrier grade disaster recovery
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Voice via PSTN TFN/DID, TDM, VoIP, or SIP (SBC)
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Regular testing ensure readiness
FAQs
Omni Evals is Hugo’s unified, six-layer evaluation architecture for frontier AI. Managed teams of university-educated specialists audit the full reasoning trace of your models, from static perception to agentic tool-use and embodied action, and stream clean, human-verified data back into your training loop.
It is the practice of grading how a model reached an answer, not just the final output. Hugo’s engineers evaluate each step of the function-calling loop, Intent, Reasoning, Action, and Observation, and run code inside isolated sandboxes to catch reward hacking, hallucinated logic, and unsafe tool calls that automated test suites miss.
Through a secure, programmatic API and telemetry handshake, not CSV or Excel handoffs. We work inside your own Braintrust or LangSmith tenant, or stream through a Hugo-hosted Langfuse pipeline, so audited golden datasets flow directly into your fine-tuning loop.
Hugo delivers high-volume, enterprise-grade data labeling and human-in-the-loop validation across three core pillars:
- Image, Video & Sensor Fusion: Bounding boxes, polygons, semantic segmentation, and 3D point cloud/LiDAR annotation for computer vision and autonomous systems.
- Text & NLP: Named Entity Recognition (NER), text classification, intent mapping, and sentiment analysis.
- GenAI & LLM Alignment: Expert RLHF (Reinforcement Learning from Human Feedback), prompt evaluation, adversarial red teaming, and toxicity filtering.
We scale training data pipelines across nearly every major vertical. Rather than offering surface-level analytics, we focus on domain-specific edge cases within:
- Advanced Tech & Core AI: LLM development, EdTech, gaming, art and design, and conversational dialogue systems.
- Autonomous Mobility & Spatial AI: Aerospace, automotive (AV perception), maritime, and space exploration.
- Highly Regulated Enterprise: Legal and compliance document review, insurance risk modeling, and secure cybersecurity threat detection.
- Precision Industries: Medical imaging segmentation, agricultural drone analytics, and nanotechnology modeling.
We are built for flexibility. While we routinely manage high-volume enterprise pipelines, we also partner with specialized startups and regional sovereign initiatives. Our 2-week sandbox-to-pilot framework allows teams to start with hyper-targeted, high-complexity datasets, calibrate the guidelines, and scale the workforce up or down dynamically as their model matures.
We are built to ingest virtually any unstructured data type. Our teams routinely handle high-resolution images, multi-frame video, raw text corpora, multi-speaker audio files, and complex spatial datasets like LiDAR and sensor-fusion outputs.
We consistently hit an industry-leading 98.90% precision benchmark. We achieve this through a rigorous multi-stage consensus validation loop and internal QA layers. Before touching live client data, our annotators undergo two weeks of strict training and workflow calibration to align perfectly with your project guidelines.
We don’t use anonymous, crowdsourced click-workers. Hugo’s differentiator is our dedicated, fully managed workforce composed of university-educated talent. This global, academically diverse talent pool provides the critical reasoning, logical deduction, and objective analysis required to handle complex, nuance-heavy tasks like LLM alignment, RLHF, and strict legal or medical labeling.
We are a dedicated human-in-the-loop workforce engine. While we seamlessly adapt to our clients’ automated pre-labeling workflows to speed up throughput, our core value is delivering human intelligence, validation, and manual precision where automated models fall short.
We keep your engineering overhead low. Your internal data science or product team trains a dedicated Hugo Project Manager and QA Lead on your proprietary guidelines. Our leadership team then handles the mass training, onboarding, and daily management of the annotation agents, functioning as a seamless extension of your organization.
We can take your project from sandbox to full production scale in as little as two weeks. Once we review your guidelines, we build a customized pilot plan and begin annotating your sample data within 48 hours to lock in quality standards before scaling up the team.
We are entirely tool-agnostic. Our teams are highly flexible and well-versed in industry-standard commercial software like Labelbox, CVAT, Dataloop, and Kili, open-source tools like LabelMe, or your own custom, proprietary labeling interfaces and APIs.
Every Hugo squad includes a dedicated, non-billing Project Manager who oversees daily operations, tracks throughput SLAs, and enforces quality control. This PM acts as your single point of contact, ensuring flawless communication with your in-house machine learning engineering team.
Security is embedded in our infrastructure. We are ISO 27001 certified, SOC 2 certified, and fully GDPR compliant. We safeguard your proprietary datasets and LLM prompts using industry-best practices, including:
- Encryption: Full data encryption both at rest and in transit.
- Access Control: Strict, role-based access management ensuring only vetted, authorized personnel see your data.
- Auditing: Continuous security auditing and compliance monitoring to mitigate any risk of data leaks.
Our standard model is built on transparent, industry-leading hourly labor rates, giving you a dedicated team mapped directly to your sprint cycles. For specific, highly standardized workflows, we are happy to structure pricing based on data volume. We also offer volume discounts for bulk data pipelines and long-term enterprise contracts.