Hugo

Enterprise AI & B2B Software

Build B2B models and autonomous agents your enterprise customers can trust. Hugo deploys university-educated business analysts, STEM graduates and workflow specialists to evaluate SaaS logic, audit legal and financial extraction, and align agentic tool calls.
Hugo
Hugo

Business and technical evaluators grading AI built for real enterprise workflows.

Enterprise AI Data & Evaluation Outsourcing

Hugo
Hugo

Workflow SFT & Domain Data

Certified CPA, JD, HR graders
Workflow SFT programs
Multi-language Evaluation
Enterprise Guideline decoding
Secure Compliant delivery
Certified CPA, JD, HR graders
Workflow SFT programs
Multi-language Evaluation
Enterprise Guideline decoding
Secure Compliant delivery

Data Operations & Quality

Dedicated Managed pods
48-hour Pilot blueprint
100% Automated QA coverage
Live Quality dashboards
Enterprise-grade Security
Dedicated Managed pods
48-hour Pilot blueprint
100% Automated QA coverage
Live Quality dashboards
Enterprise-grade Security

Grounded Domain Bench

100% Automated QA coverage
98.90% Precision benchmark
ISO 27001 SOC 2 certified
48-hour Pilot blueprint
1500+ Experts at one client
100% Automated QA coverage
98.90% Precision benchmark
ISO 27001 SOC 2 certified
48-hour Pilot blueprint
1500+ Experts at one client

We've got you covered...

Everything you need to train, evaluate, and deploy enterprise AI, with the speed, security, and quality your customers demand.

Hugo

98.90% precision benchmark on document and workflow evaluation

Hugo

Sub-2% attrition, 3.5-year average evaluator tenure

Hugo

100% university-educated bench across business, STEM and humanities

Hugo

ISO 27001, SOC 2 Type II and HIPAA certified infrastructure

Hugo

48-hour pilot blueprint to validate rubric alignment and pipeline flow

Hugo

4 global delivery hubs, 1,000+ dedicated evaluation specialists

Clutch 100 awards badge

Clutch.com Champion

Globally recognized as a top BPO company for industry expertise and ability to deliver exceptional results.

Hugo

Featured Stories

Proof from the teams building AI.

AI chip hologram held in hand above a laptop, representing intelligent automation in customer support
Rebuilt a 107-Person Support Org Around AI
We came to Hugo thinking we were outsourcing a headcount problem. Two years later, we’re running a fundamentally different operation, and it’s still getting better.
David T. Head of Customer Experience Read the full story
Hugo
A Compliant Agentic AI Claims System
This was our third major AI project with Hugo, and once again, they delivered. When you’re automating decisions that affect policyholders’ lives, you need a partner you can trust.
VP of Operations Major P&C Insurer Read the full story
Domain-Expert Data
Workflow Evaluation
Legal & Finance Review
Agent Testing
QA & Calibration
Secure Delivery
CRM & Ticket Data
Document Extraction
Compliance Review
Tool-Use Validation

How does it work?

We turn your product requirements into scorable rubrics, then hold them steady release after release.

1. Schema & rubric alignment

We work through your enterprise taxonomies, system APIs and edge-case definitions to build scorable evaluation guidelines.

2. Dedicated squad assembly

3. 48-hour pilot execution

4. Pipeline integration & dual QA

5. Regression monitoring & scale

Hugo
Hugo
Omni Evals by Hugo

Discover why enterprise AI teams choose Hugo.

From B2B software teams to global enterprises, we make scaling domain-expert evaluation effortless.

We’re always on, always responsive and always have trained backup agents for uninterrupted coverage.

We've mastered your tool stack and we’re ready to work from day one.

Security Overview

Hugo is committed to protecting your business with enterprise-grade security. Whether it’s your critical infrastructure, sensitive data assets, privacy rights, or overall customer trust, we’re dedicated to security and resilience and giving you the best possible service.

Business Continuity / 
Disaster Recovery
  • Geo-redundant centralized data centers

  • Dual MPLS WAN via multiple carriers

  • Carrier grade disaster recovery

  • Voice via PSTN TFN/DID, TDM, VoIP, or SIP (SBC)

  • Regular testing ensure readiness

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Hugo

FAQs