Hugo

Fintech

Transform your financial operations with cutting-edge outsourced expertise.

From payment processing to compliance monitoring, our adaptable talent solutions help you scale your fintech services while maintaining the security and reliability that builds lasting customer trust.
Hugo
Hugo

Specialized talent delivering secure financial innovations that drive customer confidence.

Fintech Outsourcing Services

Hugo
Hugo

Customer Acquisition & Onboarding

-75% Reduction manual reviews
60%+ Faster onboarding
40%+ higher application completion
-80% Reduction in Support Tickets
24/7 Processing capability
-75% Reduction manual reviews
60%+ Faster onboarding
40%+ higher application completion
-80% Reduction in Support Tickets
24/7 Processing capability

Customer Servicing & Retention

98% Payment accuracy
30% Rewards redemption boost
-45% Lower churn rate
92% First-call resolution
15-Second response time
98% Payment accuracy
30% Rewards redemption boost
-45% Lower churn rate
92% First-call resolution
15-Second response time

Compliance, Risk & Security

45% Faster compliance checks
99.7% Screening precision
1-Hour suspicious activity response
3-Minute alert response
45% Faster compliance checks
99.7% Screening precision
1-Hour suspicious activity response
3-Minute alert response

Back-Office Operations

99.7% Error-free data
65%+ Faster processing
-50% Reduction in backlogs
-65% Reduction in costs
2-hour report delivery
99.7% Error-free data
65%+ Faster processing
-50% Reduction in backlogs
-65% Reduction in costs
2-hour report delivery

We've got you covered...

Everything you need to streamline operations, minimize risk, and accelerate growth—with the seamless experience modern financial services require.

Hugo

60+ Languages Support

Hugo

Omnichannel Support

Hugo

100M+ Calls Answers

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HIPAA, ISO, SOC2 Certified

Hugo

98% CSAT
Score

Hugo

Simple to start - launch in 1 week

Hugo

Training included

Clutch 100 awards badge

Clutch.com Champion

Globally recognized as a top BPO company for industry expertise and ability to deliver exceptional results.

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Featured Stories

Driving scale through operational excellence.

Hugo
100% KYC regulatory compliance
Partnering with Hugo was not just a strategic move—it was an essential step. With tangible results, we feel better equipped for scale...
Richard S. Director of Operations Read the full story
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Evaluating Outsourcing Companies
Choosing the right outsourcing partner is crucial. This guide explores critical criteria to assess providers and make the best selection for your unique business needs.
Sainna C. Content Marketer, Hugo Read the full story
Payment Support
Card Services
Monitor Transactions
Compliance
Credit Card Processing
Verification Checks
KYC
AML Screening

How does it work?

We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.

1. Deep dive into your goals and team structure.

We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.

2. We design a customized solution for you.

3. Review and assemble your dream team.

4. We'll implement a dedicated training program.

5. Go Live & schedule check-ins!

Hugo
Hugo
Outsourcing +

Discover why fintech companies choose Hugo.

From VC-backed startups to global brands, we make scaling support operations easy.

We’re always on, always responsive and always have trained backup agents for uninterrupted coverage.

We've mastered your tool stack and we’re ready to work from day one.

Security Overview

Hugo is committed to protecting your business with enterprise-grade security. Whether it’s your critical infrastructure, sensitive data assets, privacy rights, or overall customer trust, we’re dedicated to security and resilience and giving you the best possible service.

Business Continuity / 
Disaster Recovery
  • Geo-redundant centralized data centers

  • Dual MPLS WAN via multiple carriers

  • Carrier grade disaster recovery

  • Voice via PSTN TFN/DID, TDM, VoIP, or SIP (SBC)

  • Regular testing ensure readiness

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FAQs