Hugo

Gaming

Level up your gaming operations with top-tier outsourced talent.

From development sprints to seasonal launches, our flexible talent solutions help you scale your gaming projects while maintaining quality that keeps players coming back.
Hugo
Hugo

Expert talent delivering engaging gaming experiences that keep players immersed.

Gaming Outsourcing Services

Hugo
Hugo

Player Experience & Support

98% First-contact resolution
<1 Minute response time
150% Player retention boost
99.9% Rewards accuracy
80%+ Faster QA cycles
98% First-contact resolution
<1 Minute response time
150% Player retention boost
99.9% Rewards accuracy
80%+ Faster QA cycles

Marketplace Support

99.7% Fraud prevention rate
-60% Reduction in account theft
KYB, KYC & KYT Support
99.9% Marketplace uptime
70%+ Faster investigation time
99.7% Fraud prevention rate
-60% Reduction in account theft
KYB, KYC & KYT Support
99.9% Marketplace uptime
70%+ Faster investigation time

Trust & Safety

-87% Reduction in toxic behavior
40%+ Faster cheat pattern detection
<30-Second response time
70%+ Faster account recovery
99.9% Legitimate review rate
-87% Reduction in toxic behavior
40%+ Faster cheat pattern detection
<30-Second response time
70%+ Faster account recovery
99.9% Legitimate review rate

Game Development Ops

99.8% Data accuracy
50%+ Faster asset tagging
99.9% Database integrity
70%+ Faster annotation turnaround
95% First-pass quality
99.8% Data accuracy
50%+ Faster asset tagging
99.9% Database integrity
70%+ Faster annotation turnaround
95% First-pass quality

We've got you covered...

Everything you need to keep players gaming, growing, and engaged—with the speed, security, and support they deserve.

Hugo

60+ Languages Support

Hugo

Omnichannel Support

Hugo

100M+ Calls Answers

Hugo

HIPAA, ISO, SOC2 Certified

Hugo

98% CSAT Score

Hugo

Simple to start - launch in 1 week

Hugo

Training included

Clutch 100 awards badge

Clutch.com Champion

Globally recognized as a top BPO company for industry expertise and ability to deliver exceptional results.

Hugo

Featured Stories

Driving scale through operational excellence.

Hugo
Onboarded 150+ multilingual agents
They revolutionized our customer support, helping us serve a global audience while navigating industry regulations. Hugo isn’t just a provider; they’re a partner in our growth...
Alex J. Manager, Customer Success Read the full story
Hugo
Blockchain + Web3
Web3 models enable a framework for this idea of ‘player as owner’ rather than ‘player as consumer’ alone, which is a game changer for fans.
Kim S. Head of Player Experience Read the full story
Player Support
Fraud Detection
Player Verification
Game QA & Testing
Player Retention
In-game Rewards
KY-Everything
ID Verification

How does it work?

We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.

1. Deep dive into your goals and team structure.

We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.

2. We design a customized solution for you.

3. Review and assemble your dream team.

4. We'll implement a dedicated training program.

5. Go Live & schedule check-ins!

Hugo
Hugo
Outsourcing +

Discover why gaming companies choose Hugo.

From VC-backed startups to global brands, we make scaling support operations easy.

We’re always on, always responsive and always have trained backup agents for uninterrupted coverage.

We've mastered your tool stack and we’re ready to work from day one.

Security Overview

Hugo is committed to protecting your business with enterprise-grade security. Whether it’s your critical infrastructure, sensitive data assets, privacy rights, or overall customer trust, we’re dedicated to security and resilience and giving you the best possible service.

Business Continuity / 
Disaster Recovery
  • Geo-redundant centralized data centers

  • Dual MPLS WAN via multiple carriers

  • Carrier grade disaster recovery

  • Voice via PSTN TFN/DID, TDM, VoIP, or SIP (SBC)

  • Regular testing ensure readiness

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FAQs