Hugo

Health & Wellness

Elevate your healthcare solutions with dedicated outsourced professionals.

From patient care coordination to wellness program management, our skilled talent solutions help you scale your health services while maintaining the personalized attention that supports lasting patient outcomes.
Hugo
Hugo

Compassionate talent delivering effective healthcare solutions that enhance patient wellbeing.

Health & Wellness Outsourcing Services

Hugo
Hugo

User/Patient Support

5-Second call pickup
95% Appointment rate
-40% No-show reduction
98% billing accuracy
30%+ Faster refills
5-Second call pickup
95% Appointment rate
-40% No-show reduction
98% billing accuracy
30%+ Faster refills

Provider Services

99% Transcription accuracy
70% Follow-up success
-30% Cost reduction
48-Hour credentialing
2-Day provider setup
99% Transcription accuracy
70% Follow-up success
-30% Cost reduction
48-Hour credentialing
2-Day provider setup

Payor Services

98% Billing collection
95% First-pass rate
3-Day ID card delivery
35%+ Faster member setup
40%+ Faster claims audits
98% Billing collection
95% First-pass rate
3-Day ID card delivery
35%+ Faster member setup
40%+ Faster claims audits

Other Services

40%+ Faster patient outreach
65%+ Savings in support costs
99.9% Knowledge base accuracy
30% Higher engagement
40%+ Faster patient outreach
65%+ Savings in support costs
99.9% Knowledge base accuracy
30% Higher engagement

We've got you covered...

Everything you need to deliver exceptional patient care and wellness programs—with the compassion, compliance, and clinical excellence your community deserves.

Hugo

60+ Languages Support

Hugo

Omnichannel Support

Hugo

100M+ Calls Answers

Hugo

HIPAA, ISO, SOC2 Certified

Hugo

98% CSAT
Score

Hugo

Simple to start - launch in 1 week

Hugo

Training included

Clutch 100 awards badge

Clutch.com Champion

Globally recognized as a top BPO company for industry expertise and ability to deliver exceptional results.

Hugo

Featured Stories

Driving scale through operational excellence.

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62,000+ Email Tickets Closed
If alarms go off, Hugo will go above and beyond to offer assistance. We appreciate the mentality at Hugo...we are one team working together to provide excellent support.
Holly H. Director of Customer Support, Sakara Read the full story
Hugo
Evaluating Outsourcing Companies
Choosing the right outsourcing partner is crucial. This guide explores critical criteria to assess providers and make the best selection for your unique business needs.
Sainna C. Content Marketer, Hugo Read the full story
Prescription Refills
Fraud Detection
Provider Support
Billing & Collections
Claims Auditing & QA
Care Plan Updates
Billing Support
Onboarding Assistance

How does it work?

We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.

1. Deep dive into your goals and team structure.

We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.

2. We design a customized solution for you.

3. Review and assemble your dream team.

4. We'll implement a dedicated training program.

5. Go Live & schedule check-ins!

Hugo
Hugo
Outsourcing +

Discover why health & wellness companies choose Hugo.

From VC-backed startups to global brands, we make scaling support operations easy.

We’re always on, always responsive and always have trained backup agents for uninterrupted coverage.

We've mastered your tool stack and we’re ready to work from day one.

Security Overview

Hugo is committed to protecting your business with enterprise-grade security. Whether it’s your critical infrastructure, sensitive data assets, privacy rights, or overall customer trust, we’re dedicated to security and resilience and giving you the best possible service.

Business Continuity / 
Disaster Recovery
  • Geo-redundant centralized data centers

  • Dual MPLS WAN via multiple carriers

  • Carrier grade disaster recovery

  • Voice via PSTN TFN/DID, TDM, VoIP, or SIP (SBC)

  • Regular testing ensure readiness

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FAQs