
Health & Wellness
From patient care coordination to wellness program management, our skilled talent solutions help you scale your health services while maintaining the personalized attention that supports lasting patient outcomes.
Compassionate talent delivering effective healthcare solutions that enhance patient wellbeing.
Compassionate talent delivering effective healthcare solutions that enhance patient wellbeing.
Health & Wellness Outsourcing Services


User/Patient Support

24/7 Customer Service
Expert support across all time zones, ensuring your customers get help whenever they need it.


Appointment Scheduling
Book patient appointments with efficient scheduling.


Reminders & Rescheduling
Keep appointments on track with timely notifications and flexible rebooking.


Membership Management
Offer accurate record-keeping and renewal support.


Billing Support
Guide customers through medical bills with clear explanations.


Health Information & Clarifications
Provide verified health information and resource guidance.


Tech Support
Help customers navigate platforms and portals.


Prescription Refill Request Handling
Process refill requests with pharmacy coordination.


Medical Records Request
Handle patient record requests with HIPAA-compliant support.


Patient Feedback Collection
Gather patient insights with targeted surveys and follow-up communication.

Provider Services

Credential Verification
Provide thorough documentation and verification checks.


Transcription Notes & Reports
Convert medical notes into accurate clinical documentation.


Billing & Coding Support
Process claims with accurate coding and documentation.


Appointment Confirmation
Manage provider schedules through patient appointment confirmations.


Appointment Follow-ups
Track patient care with structured post-visit communication.


Provider Profile Support
Maintain accurate provider information across healthcare platforms.


Provider Onboarding
Guide new providers through system setup and workflow training.


Equipment Ordering Support
Manage medical equipment orders with vendor coordination and tracking.

Payor Services

Enrollment & Disenrollment
Process member coverage changes with accurate documentation.


Billing & Collections
Manage premium payments with systematic billing and follow-up processes.


Coordination of Benefits (COB)
Determine coverage priority with multi-payer verification and documentation.


Fraud Detection Support
Monitor claims patterns with fraud detection protocols.


Claims Auditing & QA
Review claims processing with detailed accuracy and compliance checks.


Regulatory Compliance
Track compliance requirements with systematic reporting and documentation.


Member ID Cards
Process and distribute ID cards with accurate plan information.


Utilization Management Support
Review service authorizations with clinical criteria and documentation support.

Other Services

Data Entry
Process healthcare records with accurate documentation.


Care Plan Updates
Track and document updates in patient care plans.


Community Moderation
Maintain platforms with supportive member engagement.


New Program Admin Support
Launch health programs with structured implementation and support.


Patient Education Material
Develop health resources with clear information and guides.


Care Gap Identification & Outreach
Monitor patient care with proactive gap detection and follow-up.

We've got you covered...
Everything you need to deliver exceptional patient care and wellness programs—with the compassion, compliance, and clinical excellence your community deserves.
60+ Languages Support
Omnichannel Support
100M+ Calls Answers
HIPAA, ISO, SOC2 Certified
98% CSAT Score
Simple to start - launch in 1 week
Training included
Clutch.com Champion
Globally recognized as a top BPO company for industry expertise and ability to deliver exceptional results.
Featured Stories
Driving scale through operational excellence.
Holly H. Director of Customer Support, Sakara Read the full storyIf alarms go off, Hugo will go above and beyond to offer assistance. We appreciate the mentality at Hugo...we are one team working together to provide excellent support.![]()
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Sainna C. Content Marketer, Hugo Read the full storyChoosing the right outsourcing partner is crucial. This guide explores critical criteria to assess providers and make the best selection for your unique business needs.![]()
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Featured Stories
Driving scale through operational excellence.
How does it work?
We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.
1. Deep dive into your goals and team structure.
We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.
2. We design a customized solution for you.
Within 1 week, we'll design a customized solution tailored to your unique needs. This includes selecting the right talent, customizing training and onboarding, and integrating with your existing processes - optimized for you.
3. Review and assemble your dream team.
Let us handle the screening and recruitment so you can build your dream team. We identify candidates who match your precise needs, coordinate interviews, collect your feedback, and refine the applicant pool until you land on just the right hires.
4. We'll implement a dedicated training program.
Our training, onboarding and assessments integrate with your processes while optimizing for scale and cultural nuance. We develop programs tailored to complement your approach.
5. Go Live & schedule check-ins!
Curtains Up - Your dedicated team is now fully operational. We will set up regular check-ins that work with your schedule, not ours. This ensures you have ongoing visibility into performance and can provide timely feedback based on your availability.
Discover why health & wellness companies choose Hugo.

From VC-backed startups to global brands, we make scaling support operations easy.

We’re always on, always responsive and always have trained backup agents for uninterrupted coverage.

We've mastered your tool stack and we’re ready to work from day one.
Security Overview
Hugo is committed to protecting your business with enterprise-grade security. Whether it’s your critical infrastructure, sensitive data assets, privacy rights, or overall customer trust, we’re dedicated to security and resilience and giving you the best possible service.
Business Continuity / Disaster Recovery
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Geo-redundant centralized data centers
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Dual MPLS WAN via multiple carriers
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Carrier grade disaster recovery
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Voice via PSTN TFN/DID, TDM, VoIP, or SIP (SBC)
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Regular testing ensure readiness
FAQs
- Chat
- Social Media
- SMS
- In-App
- Voice
We run a 24/7 support team. As such, we can provide coverage across all time zones.
We use real-time monitoring, regular quality audits, and performance metrics to maintain excellence. Our team leads provide continuous coaching and development.
Our flexible teams scale instantly to match your volume needs during peak seasons and high-demand periods. With pre-trained specialists ready to deploy within hours, we maintain quality service levels even during your busiest times.
We seamlessly integrate with your existing tech stack and workflows, or can provide strategic recommendations if you’re evaluating new tools. Our teams are proficient across major platforms and can help optimize your toolset for maximum efficiency.
We adapt to your preferences – from weekly virtual check-ins to monthly in-person strategy sessions. Our team can meet as often as needed through video calls, onsite visits, or hybrid arrangements to ensure alignment with your goals.
Our dedicated project managers fully handle team oversight, performance monitoring, and quality assurance. From recruitment to daily operations, we manage every aspect so you can focus on your core business goals.