Hugo

Universities & Research Institutions

Accelerate dataset construction, benchmark validation and applied AI research. Hugo deploys dedicated, university-educated research pods to annotate multimodal data, run double-blind human evaluations and curate publishable datasets.
Hugo
Hugo

Publication-grade human evaluation and dataset curation for research teams.

Research & Academic AI Data Outsourcing

Hugo
Hugo

Benchmark & Dataset Work

Publication-grade Rigor
Commissioned Eval datasets
Physical Trajectory annotation
Reproducible Protocols
Grant-friendly Engagement
Publication-grade Rigor
Commissioned Eval datasets
Physical Trajectory annotation
Reproducible Protocols
Grant-friendly Engagement

Institutional & Applied AI Support

MD-level Validation teams
Health-system Innovation support
Gov/DoD Data processing
HIPAA Compliant delivery
Long-horizon Partnerships
MD-level Validation teams
Health-system Innovation support
Gov/DoD Data processing
HIPAA Compliant delivery
Long-horizon Partnerships

Academic & STEM Bench

100% Automated QA coverage
98.90% Precision benchmark
ISO 27001 SOC 2 certified
48-hour Pilot blueprint
1500+ Experts at one client
100% Automated QA coverage
98.90% Precision benchmark
ISO 27001 SOC 2 certified
48-hour Pilot blueprint
1500+ Experts at one client

We've got you covered...

Everything you need to build benchmarks and run studies at scale, with the speed, security, and rigor your research demands.

Hugo

98.90% precision benchmark across complex research datasets

Hugo

Sub-2% attrition, stable annotators across multi-month studies

Hugo

100% university-educated bench for complex protocols

Hugo

ISO 27001, SOC 2 Type II, HITRUST CSF and HIPAA compliant

Hugo

48-hour pilot blueprint to measure baseline IAA

Hugo

Grant-friendly contracting with transparent milestone billing

Clutch 100 awards badge

Clutch.com Champion

Globally recognized as a top BPO company for industry expertise and ability to deliver exceptional results.

Hugo

Featured Stories

Proof from the teams building AI.

AI chip hologram held in hand above a laptop, representing intelligent automation in customer support
Rebuilt a 107-Person Support Org Around AI
We came to Hugo thinking we were outsourcing a headcount problem. Two years later, we’re running a fundamentally different operation, and it’s still getting better.
David T. Head of Customer Experience Read the full story
Hugo
A Compliant Agentic AI Claims System
This was our third major AI project with Hugo, and once again, they delivered. When you’re automating decisions that affect policyholders’ lives, you need a partner you can trust.
VP of Operations Major P&C Insurer Read the full story
Benchmark Datasets
Research Annotation
Grant-Funded Projects
Reproducible QA
Multilingual Corpora
Secure Delivery
Survey & Study Coding
Literature Screening
Inter-Rater Reliability
Data Curation

How does it work?

We align to your codebook, calibrate on agreement, and hand back publishable data.

1. Protocol & codebook alignment

We work through your research protocol, evaluation codebook and IRB requirements to set quantitative quality standards up front.

2. Dedicated research pod assembly

3. Pilot execution & IAA calibration

4. Pipeline execution & dual QA

5. Publishable data handoff

Hugo
Hugo
Omni Evals by Hugo

Discover why research institutions choose Hugo.

From individual research groups to national institutions, we make scaling annotation for research effortless.

We’re always on, always responsive and always have trained backup agents for uninterrupted coverage.

We've mastered your tool stack and we’re ready to work from day one.

Security Overview

Hugo is committed to protecting your business with enterprise-grade security. Whether it’s your critical infrastructure, sensitive data assets, privacy rights, or overall customer trust, we’re dedicated to security and resilience and giving you the best possible service.

Business Continuity / 
Disaster Recovery
  • Geo-redundant centralized data centers

  • Dual MPLS WAN via multiple carriers

  • Carrier grade disaster recovery

  • Voice via PSTN TFN/DID, TDM, VoIP, or SIP (SBC)

  • Regular testing ensure readiness

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FAQs