Hugo Inc. Acquires Gold Mountain Communications to Expand Onshore CX and Sales Capabilities

Hugo Inc., a next-generation global business process outsourcing (BPO) provider, has acquired Gold Mountain Communications, LLC (GMC), a premier U.S.-based live operator contact center headquartered in Springfield, Missouri. The acquisition marks a significant step in Hugo’s strategy to deliver a comprehensive, end-to-end client service platform that spans onshore, nearshore, and Africa-based delivery models.

Bringing Together Two Complementary Organizations

Founded in 2009 by Hank Seevers, Gold Mountain Communications has built a 16-year track record of delivering high-performance sales and campaign support for national brands across retail, hospitality, direct response television (DRTV), nonprofit, and subscription-driven industries. GMC operates with five core values: Integrity, Respect, Professionalism, Innovation, and Commitment. The company holds an A+ rating with the Better Business Bureau.

Hugo Inc., recognized as the fastest-growing BPO for customer-service outsourcing in 2025 for the second consecutive year, brings deep expertise in customer support, AI operations, and back-office services across North America, Europe, and Africa. The company serves global brands in SaaS, fintech, digital marketplaces, hospitality, and AI/ML operations.

Together, the two organizations unite complementary strengths: GMC’s proven onshore delivery capabilities with Hugo’s skilled remote workforce, advanced operational tooling, and multi-region infrastructure.

What This Means for Clients

The integration of Gold Mountain Communications into Hugo expands the combined team’s ability to support clients end-to-end across the full customer lifecycle, from sales and order management to customer service, retention, data operations, and back-office functions.

Clients of both organizations can expect:

• Broader inbound and outbound capabilities across sales, growth, retention, loyalty, and revenue generation
• Additional workforce for AI model tuning, back-office support, and digital customer service
• Access to expanded delivery models, including onshore, nearshore, and Africa-based remote
• Improved scalability and 24/7 coverage options to meet evolving business demands
• Existing clients of both Hugo and GMC will continue to receive uninterrupted service, with access to more delivery options, extended coverage hours, and stronger operational resources.

Leadership Perspectives

Orinola Gbadebo-Smith, CEO of Hugo Inc., shared the strategic vision behind the acquisition:

“This acquisition strengthens our U.S. presence and allows us to offer clients a comprehensive portfolio, combining Gold Mountain’s proven contact center expertise with Hugo’s specialized CX, AI operations, and global talent capabilities. Together, we’re positioning ourselves as the partner of choice for companies that refuse to compromise on quality.”

Hank Seevers, Co-founder of Gold Mountain Communications, reflected on the decision to partner with Hugo:

“After 16 years of building Gold Mountain on principles of integrity, respect, and commitment, I wouldn’t partner with just anyone. Hugo shares our belief that quality matters, that people matter, and that clients deserve partners who go above and beyond.”

Ian McGuire, Chief Operating Officer of GMC, spoke to the operational opportunity ahead:

“We’re excited to combine our strong operational backbone with Hugo’s technology-forward, global delivery model. This is a win for our employees, our clients, and our ability to scale with confidence.”

Shared Values, Stronger Operations

The partnership is grounded in a shared commitment to service excellence and people-first operations. Both organizations are aligned on:

• Strong coaching, training, and career development pathways for team members
• Compliance-ready delivery models designed for regulated and high-volume environments
• Community impact through veteran- and minority-inclusive hiring practices
• Operational resilience built on decades of combined execution experience

The integration will proceed through a structured plan designed to maintain service continuity while aligning systems, teams, and client programs across both organizations.

About Gold Mountain Communications, LLC

Gold Mountain Communications is a U.S.-based inbound and outbound customer contact center located in Springfield, Missouri. Founded in 2009, the company has grown from 15 employees to a nationally recognized service agency delivering sales, customer service, DRTV support, catalog processing, market research, retention, campaign management, and outbound engagements.

About Hugo Inc.

Hugo Inc. is a next-generation BPO that builds and manages high-performing remote and hybrid teams for global brands. With delivery hubs across Africa and the United States, Hugo combines exceptional talent, advanced tooling, and a people-centered culture to deliver customer experience, data operations, fraud support, finance and accounting, and content operations at scale.