Outsourced Support, In-House Feel ❤️
Never miss a ping again. We build fully managed teams who embody your voice, align with your values, and bring deep expertise to every customer interaction.
Dedicated
Teams
Starting at
$11/hr
per agent
Full-time, rigorously vetted teams, month-to-month contracts
Omnichannel support
365/24/7 coverage in 60+ languages
Minimum 3 years work experience
100% dedicated to your account
Onboarding, Management, QA, Training, WFM included
Customer Support, Trust & Safety & AI Automation
Team lead(s) included
Seasonal & holiday support
Regular reports & insights
Trained backup agents
Your Dream Team Starts Here ⬇️
Hugo integrates into your workflows across all communication channels to deliver fast, consistent support from onboarding to retention. Connect with one of our solutions designers to build a custom team plan for your operational needs.
Quality through Versatility ✅
Assemble your dream team in less than 2 weeks.
Scaling
From VC-backed startups to global brands, we make scaling your support operations easy, adapting to your evolving needs.
Adaptive Coverage
Never be short-handed or overstaffed. We’re always on, always responsive and always have trained backup agents ensuring uninterrupted coverage.
Seamless Integration
From Zendesk to custom apps and solutions, we've mastered your tool stack. We’re ready to work from day one to deliver exceptional customer experiences..
🌍 Global, 24/7 operations
Expert customer support coverage with strategic hubs across four continents. We scale your CX operations whenever and wherever you need, from the Americas to Asia-Pacific.
Leading with Global Impact & Local Commitment
Comprehensive wellness programs including access to mental health care, and family-friendly benefits to all agents.
4.6 🌟 Glassdoor rating showcasing our people-first culture.
Competitive compensation in the top 25% percentile within markets to attract and retain exceptional talent.
Continuous growth through Hugo's Award-winning Academy specialized training programs.
Our Specialty Services
Everything you need to delight your customers.
Customer Support
CX specialists who nurture customer relationships and elevate your brand reputation.
Community Management
CM builders who transform social spaces into engaged, loyal communities.
Content Moderation
Safeguard digital spaces with expert moderation and real-time protection.
Back Office Support
Seamless backend operations, from data entry to claims processing.
Join 200+ Happy Customers
Trusted by disruptive startups and industry-leading companies worldwide. We scale your customer experience to deliver better outcomes and faster growth.
From expected surges and urgent projects to unexpected demands, we’ve got your back. Access elite talent instantly, scale down seamlessly.
Holiday Seasons
Sporting Events
Seasons of the year
Brand Campaigns
Tax Season
Back to School
Crisis Management
Weather Events and more!
Talk to a Solutions Designer 💡
Share your vision, and we'll craft the perfect operational solution to achieve it.
FAQs
Hugo combines human expertise with rigorous processes to deliver unparalleled accuracy, efficiency, and scalability. Our industry-leading satisfaction rates, comprehensive security measures, and ability to handle complex, high-volume projects set us apart as the premium choice for outsourcing repetitive tasks. Moreover, Hugo has been recognized as the fastest-growing BPO company in the world for both 2023 and 2024 according to Clutch, demonstrating our commitment to excellence and our rapidly expanding capabilities in meeting diverse client needs.
With an industry-leading retention rate, our annual agent turnover is just 4%. This reflects our commitment to our agents’ success and well-being. Our low turnover is the result of:
- Clear paths for upward mobility within the company
- Comprehensive training and development programs
- Competitive benefits package
- Our unique dedicated agent model that promotes long-term client relationships
This stability allows us to maintain consistent, high-quality service for our clients while fostering a rewarding work environment for our team.
- General customer service
- Inbound/outbound
- Lead Generation
- Appointment Setting/Scheduling/Rescheduling
- Tech Support
- App User & Platform Support
- E-commerce Support
- Knowledge base management/Wikis/FAQs
- KYC & Fraud Support
- and more…
Regardless of your location or language, we can accommodate your needs. Our extensive experience working with global companies allows us to adapt our services and communications to suit your cultural and linguistic preferences. Reach out – we will make it work.
We take security very seriously. We are ISO 27001 certified, SOC 2 certified, and GDPR compliant and follow industry best practices to protect our customers’ data, including:
- Encryption: We encrypt all of our data at rest and in transit.
- Access control: We only grant access to our data to authorized personnel.
- Auditing: We regularly audit our security procedures to ensure that they are effective.