Hugo

24/7 Email Support

Tired of slow responses? Elevate your customer satisfaction with Hugo's rapid email support across multiple languages in your time zones.

Our Approach

Empathy & Customer-Centric

Feelings create connections. Dispute resolution, average handling times, CSAT scores; the mechanics will always matter, and categorically we’re the best. But deep and uncommon empathy is our ikigai.

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IQ + EQ

Incredible email support is as much about emotions as solving problems. It’s why we hire our experts for intelligence and compassion.

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Culture

Empathy, proactivity, accountability, and openness - these are our values. We integrate your style and tone to create email responses that feel in-house.

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Technology-Driven

Our innovative approach unites cutting-edge generative AI with exceptionally talented multilingual email support teams, guaranteeing 24/7 seamless global coverage.

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Seamless Integration

From apps on your phone to Zendesk, we've mastered your tool stack. We’re ready to work from day one to deliver exceptional CX.

Start your free trial
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We’re constantly trying to bring the best the market has to offer to support our global business operations by identifying suppliers with the exact solution we need to solve our problem. In this case, we found an incredible partner in Hugo.

Jason T.
Director, Global Supplier Diversity
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Hugo

What We Do

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Unlike others, your 100% dedicated team is focused on consistently delivering high-quality work which is why 95% of our clients expand their scope with us within the first 3 months.

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Client Services

  • General Customer Care & Helpdesk Support
  • Technical Support
  • Inbound/Outbound
  • Product & Information Support
  • Appointment Scheduling
  • Order fulfillment & E-commerce Support
  • Post-sales Support
  • App User & Platform Support
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Digital Support

  • Email
  • Live Chat
  • Phone
  • SMS
  • Social Media
  • Chatbot
  • In-App Messaging
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Services Framework

  • Seasonal Support
  • 30-day Free trial
  • Single-point of Contact
  • On-going Reporting, Training and Management
  • Multilingual Support
  • 89%

    First Contact Resolution

  • 21s

    Average Handle Time (AHT)

  • <7%

    Service Rate Escalation

Quality through Versatility.

Excellent support demands both flawless execution and seasonal adaptability. We’ve engineered our teams to deliver just that.

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Omnichannel

Connect with your customers wherever they are - whether by email, phone, text, chat, in-app or social.

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Coverage

365 / 24 /7 we provide ​​constant, nonstop, bpo email support services.

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Scaling

From startups to enterprise clients, we make scaling your support operations easy, adapting to your evolving needs.

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clutch 100 awards

How does it work?

We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.

1. Receive Customer Email

The customer submits an email inquiry or support request to the designated support email address.

2. Issue Analysis

3. Resolve Issues

4. Follow-up, Confirmation & Documentation

5. Schedule Check-ins!

We integrate seamlessly with technology built for scale & customer excellence.

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30 days
Risk - Free

We're so confident you'll love working with Hugo's email support services agents, we offer a no commitment 30-day trial.

ROI Calculator

To calculate ROI, please fill out the areas outlined in yellow.

Direct & Indirect Costs
Your In-House Costs
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Hourly ($)
Yearly ($)
Yearly ($)
Support Specialist
$0
Included
Quality Assurance
$0
Included
Team Lead
$0
Included
Account Manager
Included
Training (based on number of agents)
$0
Included
Office space
$0
Included
Hardware & Software
$0
Included
Employee Costs (Benefits, Healthcare, etc)
$0
Included
Total operating cost
$0
$0

ROI in working with Hugo:

%

FAQs

Featured Case Study

Transforming Customer Service in the Home Furnishings Industry

Discover how Hugo assembled an A-team of live chat operators to quickly address the backlog of tickets and implement a live chat feature on the client's website, instantly boosting customer engagement.

Read Case Study
home-furnishings-case-study