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Digital Operations

Elevate e-commerce performance and streamline marketplace operations with our specialized teams. From listing optimization to order fulfillment, we ensure seamless execution and flawless results at every touchpoint.

Our Approach

Meticulous & Process-Driven

From managing Shopify back-ends, unclogging supply chains, identity verification, claims processing to sales support - Hugo brings an exceptional standard to the processes that power your business.

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Expertise from Experience

With over 10 million man-hours scaling platforms, our confidence comes from what we’ve seen and all we’ve done. Trust us to get you there, they do.

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Process Rigor

You have systems in place for a reason. From day 1, we obsessively adhere to your processes, refine and streamline them, or help construct new ways of doing things.

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Smooth Operations

We integrate with your tech stack, drive efficiency across your workflows, and implement a rigorous, multilevel QA process that doesn’t sacrifice speed for accuracy.

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In just 3 months with minimal oversight, Hugo increased our productivity 10X, enabling us to build brand pages at a rate we never thought possible before. Hugo’s team has transformed what we can accomplish for our partners.

Aaron Blonquist
Head of Vendor & Workplace Management
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What We Do

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From vendor onboarding to claims processing and sales support, Hugo boosts your efficiency, impact, and profitability.

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Platform Growth

  • Inbound lead review and response
  • User account management
  • Digital merchandising
  • Content updates & optimization
  • Brand support
  • Order fulfillment
  • Language translation
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Safety

  • Fraud detection
  • Inbound fraud review and response
  • Continuous due diligence
  • Chargebacks & disputes
  • Claims management
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Sales Support

  • Top-of-the-funnel lead generation
  • Lead research, qualification, and enrichment
  • Outbound campaign management (email, social, SMS)
  • Scheduling appointments & demos
  • Data & CRM Management
  • Market Intelligence
  • 50K

    Brands onboarded

  • 300M

    Products Managed

  • 96%

    Avg. Accuracy Score

Optimize Performance, Even At Scale

Every operations engine needs a pit crew. With Hugo, you can onboard and execute faster, and with more precision than the competition.

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Six Sigma Certified

We leverage best practices and robust feedback loops to drive operational excellence -unlocking your platform’s full potential to captivate and convert.

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Platform Integrity

We safeguard your platform's integrity through comprehensive controls, monitoring, and proactive risk mitigation.

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Data Security

PCI-, SOC II-, ISO-certified, PII, HIPAA compliance, LDAP/SSO access. We provide enterprise-level security options for all your data or compliance needs.

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clutch 100 awards

How does it work?

We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.

1. Deep dive into your goals and team structure.

We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.

2. We design a customized solution for you.

3. Review and assemble your dream team.

4. We'll implement a dedicated training program.

5. Go Live & schedule check-ins!

We integrate seamlessly with technology built for scale & customer excellence.

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30 days
Risk - Free

We're so confident you'll love working with Hugo, we offer a no commitment 30 day trial.

ROI Calculator

To calculate ROI, please fill out the areas outlined in yellow.

Direct & Indirect Costs
Your In-House Costs
Hugo
Hourly ($)
Yearly ($)
Yearly ($)
Support Specialist
$0
Included
Team Lead
$0
Included
Account Manager
Included
Training (based on number of agents)
$0
Included
Office space
$0
Included
Hardware & Software
$0
Included
Employee Costs (Benefits, Healthcare, etc)
$0
Included
Total operating cost
$0
$0

ROI in working with Hugo:

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FAQs

Featured Guide

Mastering Digital Transformation for Peak Business Performance

Uncover how to elevate business performance through digital transformation, integrating technology with strategy, enhancing collaboration, and driving innovation for a competitive advantage.

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