Travel Wholesalers & Packagers
Expert sales talent turning package inquiries into confirmed bookings.
Expert sales talent turning package inquiries into confirmed bookings.
Travel Wholesale Sales Outsourcing
Package Sales
Inbound Package Sales
Inquiries become booked packages with a consultative, criteria-driven close.
Outbound Campaigns
Compliant outbound that reactivates past travelers and works partner lists.
Package Upgrades
Room categories, durations, and add-ons that lift revenue per booking.
Activation & Scheduling
Purchased packages become traveled packages with structured follow-up.
Win-Back
Expiring and unused packages recovered before they refund.
Promotion Support
Surge coverage when a campaign lands, without permanent headcount.
Traveler Care
Traveler Services
Dates, documents, and destination questions answered the first time.
Booking Changes
Modifications and reschedules handled without losing the sale.
Retention & Saves
Cancellations turned into credits and reschedules.
Care-to-Revenue Upsell
Every service call is a sales surface when agents are trained for it.
Billing & Payments
PCI-compliant payment handling on every interaction.
Supplier Coordination
Hotels, air, and ground coordinated behind the scenes.
Quality & Compliance
Daily Call Scoring
Weighted-bucket scoring feeding daily coaching.
TCPA & DNC Compliance
Outbound engineered for consumer-sales compliance.
PCI Payment Security
Card handling across all twelve requirements.
Brand-Standard Monitoring
Your standards, calibrated continuously.
Automated QA
Hugo AI scores every interaction.
Compliance Reporting
Audit trails your legal team can stand behind.
Back Office & Digital
Fulfillment & Documentation
Vouchers, confirmations, and itineraries processed accurately.
Chat, Email & Social
Non-voice channels with product fluency.
CSAT & NPS Programs
Feedback loops that surface what travelers actually experience.
Clearview Scoreboards
Live performance visibility with an API feed.
Data Entry & Cleansing
Booking records kept clean across suppliers.
Analytics & AI
Hugo's automation layer across the operation.
We've got you covered...
Everything you need to convert package demand, support agents, and protect margin, with the speed, security, and quality your brand demands.
Onshore US floor + global reach via Hugo
Founded inside vacation ownership in 2009
301 production seats, 2M+ calls a year
PCI compliant across all 12 requirements
TCPA protocols built for consumer sales
Launch in 90 days or less (26-day record)
3x Contact Center of the Year
Clutch.com Champion
Globally recognized as a top BPO company for industry expertise and ability to deliver exceptional results.
Featured Stories
Insights from the teams driving revenue.
Paula Weeks Hospitality Director, FIFA '26 Read the interviewPaula Weeks on turning traditional vendor relationships into strategic partnerships, from Coca-Cola to FIFA '26 hospitality.
Read the articleTraffic is only half the battle. Converting and retaining buyers takes fast, flawless communication, which is exactly where outsourced sales support pays off.
Featured Stories
Insights from the teams driving revenue.
How does it work?
We source, train, and deploy your dedicated package sales team.
1. Deep dive into your goals and team structure.
We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.
2. We design a customized solution for you.
Within 1 week, we'll design a customized solution tailored to your unique needs. This includes selecting the right talent, customizing training and onboarding, and integrating with your existing processes - optimized for you.
3. Review and assemble your dream team.
Let us handle the screening and recruitment so you can build your dream team. We identify candidates who match your precise needs, coordinate interviews, collect your feedback, and refine the applicant pool until you land on just the right hires.
4. We'll implement a dedicated training program.
Our training, onboarding and assessments integrate with your processes while optimizing for scale and cultural nuance. We develop programs tailored to complement your approach.
5. Go Live & schedule check-ins!
Curtains Up - Your dedicated team is now fully operational. We will set up regular check-ins that work with your schedule, not ours. This ensures you have ongoing visibility into performance and can provide timely feedback based on your availability.
Discover why travel packagers choose Hugo.
From regional packagers to global travel wholesalers, we make scaling booking operations effortless.
We’re always on, always responsive and always have trained backup agents for uninterrupted coverage.
We've mastered your tool stack and we’re ready to work from day one.
Security Overview
Hugo is committed to protecting your business with enterprise-grade security. Whether it’s your critical infrastructure, sensitive data assets, privacy rights, or overall customer trust, we’re dedicated to security and resilience and giving you the best possible service.
Business Continuity / Disaster Recovery
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Geo-redundant centralized data centers
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Dual MPLS WAN via multiple carriers
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Carrier grade disaster recovery
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Voice via PSTN TFN/DID, TDM, VoIP, or SIP (SBC)
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Regular testing ensure readiness
