In Revenue Capital

Inbound & Outbound Call Center

Deliver fully-managed, highly-scalable, omnichannel contact center solutions that bring your brand to life with conversations that feel in-house.

Our Approach

Empathy & Customer-Centric

We focus on creating exceptional customer care experiences through meticulously designed knowledgebases, rigorous quality assurance, tailored analytics, and a commitment to continuous improvement.

In Revenue Capital

IQ + EQ

Incredible inbound/outbound customer care is as much about emotions as solving problems. It’s why we hire for intelligence and compassion.

In Revenue Capital

Culture

Empathy, proactivity, accountability, and openness - these are our values. We integrate your style and tone to create customer experiences that feel in-house.

In Revenue Capital

Process-Driven

Together, we define KPIs and craft custom rubrics to guide every customer interaction. Through continuous monitoring and data-driven optimization, we refine processes to deliver uncompromising quality at scale.

In Revenue Capital

Seamless Integration

From apps on your phone to LiveAgent, we've mastered your tool stack. We’re ready to work from day one to deliver exceptional call answering services.

Start your free trial
In Revenue Capital
In Revenue Capital

We’re constantly trying to bring the best the market has to offer to support our global business operations by identifying suppliers with the exact solution we need to solve our problem. In this case, we found an incredible partner in Hugo.

Jason T.
Director, Global Supplier Diversity
In Revenue Capital
In Revenue Capital

What We Do

In Revenue Capital

Unlike others, your 100% dedicated team is focused on consistently delivering high-quality work which is why 95% of our clients expand their scope with us within the first 3 months.

Take Hugo for a spin
In Revenue Capital

Client Services

  • General Customer Service
  • Inbound/Outbound
  • Lead Generation
  • Appointment Scheduling
  • E-commerce Store Support
  • Post-sales Support
  • App User & Platform Support
  • Tech Support
In Revenue Capital

Digital Support

  • Phone
  • Live Chat
  • Chatbot
  • SMS
  • Email
  • Social Media
  • In-App Messaging
In Revenue Capital

Services Framework

  • Seasonal Support
  • 30-day Free Trial
  • Single-point of Contact
  • On-going Reporting, Training and Management
  • Multilingual Support
  • 99.9%

    Uptime in 2024

  • 88%

    First Call Resolution

  • 98%

    CSAT/eNPS in 2024

Quality through Versatility.

Excellent support demands both flawless execution and seasonal adaptability. We’ve engineered our teams to deliver just that.

In Revenue Capital

Omnichannel

Connect with your customers wherever they are - whether by phone, email, text, chat, in-app or social.

In Revenue Capital

Coverage

365 / 24 /7 we provide ​​constant, nonstop, uninterrupted customer support.

In Revenue Capital

Scaling

From startups to enterprise clients, we make scaling your support operations easy, adapting to your evolving needs.

In Revenue Capital
clutch 100 awards

How does it work?

We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.

1. Deep dive into your goals and team structure.

We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.

2. We design a customized solution for you.

3. Review and assemble your dream team.

4. We'll implement a dedicated training program.

5. Go Live & schedule check-ins!

We integrate seamlessly with technology built for scale & customer excellence.

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30 days
Risk - Free

We're so confident you'll love working with Hugo's call center solutions, we offer a no commitment 30 day trial.

ROI Calculator

To calculate ROI, please fill out the areas outlined in yellow.

Direct & Indirect Costs
Your In-House Costs
Hugo
Hourly ($)
Yearly ($)
Yearly ($)
Support Specialist
$0
Included
Quality Assurance
$0
Included
Team Lead
$0
Included
Account Manager
Included
Training (based on number of agents)
$0
Included
Office space
$0
Included
Hardware & Software
$0
Included
Employee Costs (Benefits, Healthcare, etc)
$0
Included
Total operating cost
$0
$0

ROI in working with Hugo:

%

FAQs

Featured Case Study

Transforming Customer Service in the Home Furnishings Industry

Discover how Hugo assembled an A-team of live agents to quickly address the backlog of tickets and implement a live chat feature on the client's website, instantly boosting customer engagement.

Read Case Study
home-furnishings-case-study