Hugo

Email Support
built for you.

Hugo

Outsourced Support, In-House Feel ❤️

Dedicated Email support solutions that truly embody your brand's DNA. We exclusively hire top professionals who embody your voice, align with your values, and bring deep expertise to every customer interaction.

Dedicated
Teams

Starting at
$11/hr
per agent

Full-time, rigorously vetted teams, month-to-month contracts

Any language, any time zone

365/24/7 coverage

Omnichannel support

Minimum 3 years work experience

100% dedicated to your account

Onboarding, QA, Training, WFM included

Team lead included

Seasonal & holiday support

Reports & Insights

Trained backup agents

Your Dream Team Starts Here ⬇️

Connect with one of our solutions designers to build a custom team plan for your operational needs.

Sakara logo icon
The Hugo team is always flexible with process changes and commits 100% to making every interaction the best our clients have ever had on a daily basis.
Sarah B.
Director of Client Experience
Hugo
Confidence is the first feeling that comes to mind about Hugo. We've been working with the same team members for years! Management is also proactive and feedback is handled quickly. Hugo truly goes above and beyond.
Julia W.
Head of Community
Hugo
We’re constantly trying to bring the best the market has to offer to support our global business operations by identifying suppliers with the exact solution we need to solve our problem. In this case, we found an incredible partner in Hugo.
Jason T.
Director, Global Supplier Diversity
Hugo
Hugo

Quality through Versatility âś…

Assemble your dream team in less than 2 weeks.

Hugo

Scaling

From VC-backed startups to global brands, we make scaling your support operations easy, adapting to your evolving needs.

Hugo

Adaptive Coverage

Never be short-handed or overstaffed. We’re always on, always responsive and always have trained backup agents ensuring uninterrupted coverage.

Hugo

Seamless Integration

From Zendesk to custom apps and solutions, we've mastered your tool stack. We’re ready to work from day one to deliver exceptional customer experiences..

🌍 Global, 24/7 operations

Expert customer support coverage with strategic hubs across four continents. We scale your CX operations whenever and wherever you need, from the Americas to Asia-Pacific.

Hugo

Leading with Global Impact & Local Commitment

Hugo provides comprehensive wellness programs and full-time benefits to all agents.

Continuous growth through Hugo's Academy specialized training programs.

Dedicated agents who master one brand at a time, becoming true industry experts.

4.4 🌟 Glassdoor rating showcasing our people-first culture.

Our Specialty Services

Everything you need to delight your customers.

Customer Support

CX specialists who nurture customer relationships and elevate your brand reputation.

Community Management

CM builders who transform social spaces into engaged, loyal communities.

Content Moderation

Safeguard digital spaces with expert moderation and real-time protection.

Back Office Support

Seamless backend operations, from data entry to claims processing.

Join 300+ Happy Customers

Trusted by disruptive startups and industry-leading companies worldwide. We scale your customer experience to deliver better outcomes and faster growth.

Hugo
Hugo
Hugo
Hugo
Hugo
Hugo
Hugo
Hugo
Hugo

Talk to a Solutions Designer đź’ˇ

Share your vision, and we'll craft the perfect operational solution to achieve it.

Hugo

* What services are you looking for?

* How soon are you looking to get started?

* How many new team members do you need?

* What best describes your journey in outsourcing?

FAQs