Sales Support
Hugo’s sales support outsourcing connects you with high-value prospects through a powerful prospecting engine. We deliver sales-ready leads that fill your pipeline and drive revenue growth.
Our Approach
Results-oriented & Collaborative
Your success drives every sales support strategy we build. Backed by best-in-class practices and experienced specialists, our outsourcing solutions help you win more clients consistently.
Flexible Frameworks
We anchor to your specific revenue and performance indicators - whether it’s pipeline velocity, proposal-to-close rates, or sales cycle compression.
A Quality Fixation
No matter how complicated or niche your target industry is, we have the right team, tools, and processes to guarantee your funnel is populated with qualified leads.
Total Integration
From product specifics to marketing materials and your core values, we become an extension of your in-house team.
Hugo provided a high-quality lead flow, making hundreds of intros to potential clients that resulted in the first contract signed in 2 months. Our lead generation goals & expectations were exceeded.
What We Do
Whether you're a startup or an enterprise, Hugo’s sales support outsourcing delivers results through personalized outreach. We combine appointment setting, intent data, and business intelligence to engage and convert valuable prospects.
Phase 1 - Prospecting
- Customer Profiling
- Market + competitive intelligence
- Uploading lists to CRM
- Email deliverability setup + maintenance
- Data cleaning + enrichment
Phase 2 - Lead Engagement
- Outbound campaign initialization
- Shortlisting warm leads
- Engaging in follow-up process, LinkedIn campaigns
- Campaign tracking, A/B testing, performance management
Phase 3 - Pipeline Operations
- Booking meetings with your prospects (discovery calls, demos etc.)
- Quota management
- CRM update + client sync
- Weekly reporting of results, Q&A
- Renewal Management
-
1,000+
new opportunities yearly
-
18%
deal closing rate
-
10:1
ROI achieved
Engage. Build relationships. Win.
We deliver a steady stream of qualified leads to your pipeline giving you the leverage to focus on what matters most—scaling your business.
Rapid Onboarding
In 7 days, we outline the roadmap for your campaign, complete with milestones for each phase. On day 8, we start delivering results.
Actionable Reporting
Our reports go beyond flashy numbers; we provide actionable data to keep your strategy flexible and resistant to pitfalls.
Guaranteed Results
We deliver sales-ready leads by leveraging real-time intent data to detect keyword surges for your unique offering.
From expected surges and urgent projects to unexpected demands, we’ve got your back. Access elite talent instantly, scale down seamlessly.
Holiday Seasons
Seasons of the year
Tax Season
Crisis Management
Sporting Events
Brand Campaigns
Back to School
Weather Events and more!
How does it work?
We source, train, and assemble your new team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.
1. Deep dive into your goals and team structure.
We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.
2. We design a customized solution for you.
Within 1 week, we'll design a customized solution tailored to your unique needs. This includes selecting the right talent, customizing training and onboarding, and integrating with your existing processes - optimized for you.
3. Review and assemble your dream team.
Let us handle the screening and recruitment so you can build your dream team. We identify candidates who match your precise needs, coordinate interviews, collect your feedback, and refine the applicant pool until you land on just the right hires.
4. We'll implement a dedicated training program.
Our training, onboarding and assessments integrate with your processes while optimizing for scale and cultural nuance. We develop programs tailored to complement your approach.
5. Go Live & schedule check-ins!
Curtains Up - Your dedicated team is now fully operational. We will set up regular check-ins that work with your schedule, not ours. This ensures you have ongoing visibility into performance and can provide timely feedback based on your availability.
We integrate seamlessly with technology built for scale & customer excellence.
30 days
Risk
-
Free
We're so confident you'll love working with Hugo, we offer a no commitment 30 day trial.
FAQs
Hugo delivers end‑to‑end sales support, including lead research, prospect list building, cold and warm outreach, pipeline management, appointment setting, CRM data entry, and post‑meeting follow‑up. We also provide proposal drafting, contract administration, and sales collateral updates to ensure every stage of your revenue cycle is covered.
The process of building and managing a sales pipeline is time and effort intensive. By outsourcing routine sales tasks to us, you can streamline operations and conserve internal resources. We handle the details so your sales team can focus on closing deals and driving growth.
Hugo’s outsourced sales support team is available in over 60 languages, including English, Spanish, French, German, Dutch, African languages, and more.
Hugo works with a wide range of industries, including retail & ecommerce, home services, AI, Edtech, Fintech, Health & Wellness, Travel & Hospitality, SaaS, Gaming, Telecommunications, Legal and more.
Think of your Hugo team as an extension of your internal organization. Once onboarded, we establish shared workspaces and communication channels, attend your sales stand‑ups, and follow your CRM workflows. This tight collaboration ensures that collaboration between in‑house and Hugo personnel feels seamless.
Yes. We can provide round‑the‑clock availability, including weekends and holidays. Our staffing model leverages global time zones so that your prospects receive timely outreach and follow‑up at any hour.
Data security is a critical factor in all our operations. We enforce end‑to‑end encryption, role‑based access controls, multi‑factor authentication, and periodic penetration testing. All Hugo agents adhere to HIPAA, ISO 27001, and other relevant privacy regulations. This ensures that all prospect data and other sensitive information remains confidential and compliant.
Client teams receive reports weekly. In addition, the Hugo team prepares quarterly and annual reports for all clients as well.
Hugo covers the entire sales funnel, from initial prospect identification and cold outreach to lead nurturing, opportunity qualification, and hand‑off to your closers. We can also handle post‑sale check‑ins and renewal reminders to maximize customer lifetime value.
We deliver comprehensive reporting on key metrics such as leads generated, contact rate, appointment‑setting rate, pipeline value, conversion percentage, and more. You will receive regular dashboards and summary reports that link our activities directly to your sales outcomes.
Yes! Our agents can manage every administrative step, including sending follow‑up emails, scheduling meetings or demos, confirming appointments with prospects, and updating your CRM. This ensures your sales reps can focus on relationship‑building rather than logistics.
Hugo combines human expertise with rigorous processes to deliver unparalleled accuracy, efficiency, and scalability. Our industry-leading satisfaction rates, comprehensive security measures, and ability to handle complex, high-volume projects set us apart as the premium choice for outsourcing repetitive tasks. Moreover, Hugo has been recognized as the fastest-growing BPO company in the world for both 2023 and 2024 according to Clutch, demonstrating our commitment to excellence and our rapidly expanding capabilities in meeting diverse client needs.
At Hugo, we hire competent subject matter experts to manage each client team with varying levels of experience.
The pricing of Hugo’s customer support services varies based on the number of agents, hours of coverage, and level of support needed. Dedicated teams start at $11/hr per agent.
We offer flexible packages customized to meet your business’ unique needs as well as your budget. Please reach out for a custom quote.
Our sales support hubs are located on the African continent, primarily in South Africa, Kenya, Nigeria, Senegal, Cape Verde, and Ghana. Due to our strategic locations, we are able to provide coverage in multiple time zones.
No! Our outsourcing rates are fully transparent, and you will never be charged any hidden costs such as setup fees.
Hugo’s highly-trained QA team actively supports your team by pulling agent tickets weekly and conducting ongoing coaching. We work with you to develop a custom action plan and create an SLA that outlines specific target metrics for each service area. Your Account Manager monitors performance, ensures we meet critical benchmarks, and maintains the agreed service level, all aimed at your complete satisfaction.
No. Hugo’s outsourcing services are designed to supplement your existing in-house team, not replace them. We fill in gaps, extend coverage, and take on overflow to help ease the burden on your employees.
Yes! Hugo support agents are 100% dedicated to your business’ account, and your account only.
Hugo’s teams undergo ongoing training and maintain modular processes that allow rapid incorporation of new information. Once you provide updated pricing or feature documentation, we can retrain relevant agents and adjust outreach scripts within 48–72 hours to reflect your latest offerings.
Hugo works with businesses of all sizes. We understand you need quality support regardless of your company’s size. Our solutions work for small businesses, startups, and larger established companies.
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